Personal Attributes I am a recent graduate with a Bachelor's degree in Fashion Textiles and a Master's degree in Fashion Textiles for Interiors, eager to contribute my knowledge, skills, and enthusiasm to your esteemed company. With a strong academic background, a creative flair, and a proven track record, I possess a profound understanding of the fashion industry's dynamic landscape. My proficiency in colour theory, print placement, and innovative fabric development, coupled with my ability to integrate social consciousness into my designs, sets me apart. I have successfully led teams and played a pivotal role in revitalizing and launching products, demonstrating my results-oriented mindset and collaborative spirit. My background in bridal customer service, alterations, and merchandising has honed my ability to curate and present products that resonate with diverse clientele. Additionally, my experience as a Concierge Gifting Account Manager/Administrator has strengthened my interpersonal and communication skills, providing me with a profound understanding of the premium retail marketplace. I bring a highly organised and meticulous approach to my work, complemented by exceptional time management skills and proficiency in Microsoft Office Suite. I am confident in my ability to represent your company with professionalism and courtesy in all interactions, both internal and external, and I am eager to bring my unique blend of skills and experiences to your dynamic team.
A pivotal role where I orchestrated an exceptional tailor-made service for high net worth and high-profile clients, elevating the gifting experience across the F&M estate. Responsibilities included: Collaborating with buyers, merchandisers, and logistics teams to manage orders seamlessly, from product stock availability to client delivery. Leveraging excellent interpersonal and communication skills to engage with clients effectively. Demonstrating a high level of computer literacy, ensuring streamlined operations in a premium retail environment. Managing key accounts, including corporate, VIP, and private customers, with a focus on building relationships to enhance client spend. Providing crucial support to the Concierge Gifting Manager in implementing training initiatives for the team's growth and development.
May 2021 – August 2022 Provided expert advice to clients on fabric selection and print customization for both fashion and home décor. Assisted the design team in creating seasonal print collections, ensuring alignment with Liberty ’brand heritage. Engaged in customer consultations, translating individual design preferences into product recommendations. Managed the client database and followed up on custom orders, maintaining high standards of customer service.
Customer Service Advisor, Liberty Fabrics – Textile Division June 2019 – November 2019 Supported the fabric sales team in assisting customers with textile inquiries and purchase processes. Maintained inventory and organized fabric samples for client presentations and showroom displays. Collaborated with the design team to gain insights into Liberty s print development process, enhancing customer advisory with design knowledge.