Andy Yeung
I am a friendly and outgoing person with excellent customer service with a passion for retail and business. My studies and my previous work experience have all been in these areas, and I am looking to progress as a part-time working student in a more challenging environment. I have a strong natural ability in communication skills which have enabled me to build strong relationships with customers and colleagues. I have previously managed a number of projects which resulted in a successful outcome, and I have the proficiency to supervise, manage and motivate other team members which makes me an important asset to any team or department. I love to stay organized and to take on many responsibilities, all whilst maintaining a positive team environment and attitude.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Kept server areas clean and stocked to increase efficiency while working tables. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Bussed tables during busy periods to assist staff and quickly turn over tables. Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Fielded customer questions to share information about products, availability, and pricing. Helped customers locate products and checked store system for merchandise at other sites.
Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards coleagues and customers alike. Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionaly. Ensured that al company policies were adhered to diligently during transactions which included verifying age requirements for certain items. Boosted add-on sales through suggestive seling techniques and product recommendations. Assisted in inventory management, ensuring accurate stock levels for optimal sales performance
Provided clerical support to company employees by copying, faxing, and filing documents. Kept reception area clean and neat to give visitors positive first impression. Corresponded with clients through email, telephone, or postal mail. Managed multiple tasks and met time-sensitive deadlines.