Esperanza Pavas
I am completing my master's degree in Strategies advertising and marketing Communication. I am dynamic and creative, with a passion for the travel industry. I specialize in developing and executing strategies to enhance customer experiences and drive engagement. I embody the values of being supportive, motivational, and innovative. I am committed to providing excellent service and fostering loyalty among customers. My goal is to deliver innovative ideas and strategies to promote experiences and ensure customer satisfaction.
Responsible For: • Accepting and recording bets from customers. • Setting odds based on thorough analysis and calculations. • Ensuring all bets are placed in compliance with regulatory requirements. Key Achievements: • High Customer Satisfaction. • Achieved and maintained profitability through effective betting management and competitive odds setting. • Successfully balanced the book of accounts, ensuring a steady stream of income.
Responsible For: • Maintain the standards. • Labelling, stocks, steamer. • Teamwork to deliver the best customer service. Key Achievements: • Average sales of £ 1500 per day.
Responsible For: • Attract students to go to university. • Guide students through the application process and to the institution that best meets their specific needs. • Educational advice, and organization of language tests. • Organization of events to motivate applicants to enter the university. • General administrative tasks such as filling out and processing documentation. Key Achievements: • Over 50 or more new recruitments.
Responsible For: • Customer Service Assistant: Delivers great customer service at front counter, deals with customer queries and service failures in positive manner. • Aims to cross sale products and generates additional revenues to store. • Works with other team members to drive performance and to ensure mitigation of operational risk of cross contamination. • Deputises for Manager on absence and trains new members of staff whenever required. • Looks after stock orders ensuring logistics is coordinated so there is a continuous supply of stock. Key Achievements: • Has trained over 7 new recruits in the last 12 months. • 100% satisfaction in mystery shopper awards over the last 12 months. • Trusted member of the team which is regularly asked for guidance by other team members.
Responsible For: • Responsible for management of over 10 members of staff at different sites in Central London with duties including training, payroll, HR and holiday management. • Ensuring sites were clean and completed within agreed time scales. • Stock management of supplies. • Liaise with Senior Management on strategy around cleaning process. • liaise with customer service failures and rectified problems on the spot where possible. Key Achievements: • Promoted within 4 months of start date to Supervisor. • Won 3 new accounts with revenues of £20k to company due to good quality service on existing role. • Trained over 30 members of staff and reduced the number staff turnover.
Esperanza is a pleasure to work with. Hardworking, dedicated, punctual and proactive. She’s able to follow instructions given for tasks. As well as having exceptional people skills. A skill which made her stand out.
Hello, my name is Miguel Morales, I would like to confirm that I was her manager at Markcon Limited. All I can say is words of gratitude and excellent about Esperanza. During the time we worked together, she demonstrated her professionalism and the desire to learn, been always punctual and attention to detail. Unfortunately, our time working together has to an end. but I am very happy that she started a new chapter in her life.
She is energetic, adaptable, and reliable! She is exceptional at customer service and a pleasure to work with.