Elena Roshanzamir

• Coming up with new ideas to help generate new income, with guidance from Shop Manager • Overseeing store and shop volunteers in manager's absence • Using customer service skills to make sure customers/supporters feel appreciated • Using creativity to maintain high standard of window displays • Keeping on top of management of donated goods and new stock • Increased customer satisfaction by providing exceptional service. • Boosted brand awareness for raising sales performance. • Ensured store cleanliness for welcoming shopping environment. • Handled cash transactions accurately to avoid discrepancies. • Managed inventory, minimising stock shortages or overages. • Assisted shoppers with product selection for improved buying experience. • Demonstrated products effectively, resulting in increased interest and sales. • Collaborated with team members to achieve monthly targets. • Created visually appealing merchandise displays attracting more foot traffic into store. • Stayed abreast with latest industry trends to provide accurate advice to customers.

• Managing front desk • Managing team of stylists manicurists and beauticians • Coordinating training • Negotiating with representatives • Installing new booking system • Taking extra bookings on telephone and face to face • Making orders for salon • Motivating team • Serving high calibre clientele to great standard of service • Communication with head office • Ordering equipment • Meeting and greeting visitors • Taking bookings over phone and face to face • Managing account • Calculation of weekly monthly and yearly takings reports • Maintaining record of clients • Opening and closing salon • Managing team • Working on pricing strategy for new services • Built strong relationships with clients; provided them personalised attention enhancing their overall experience at salon. • Ensured smooth running of salon by effectively managing staff and scheduling appointments. • Boosted staff morale and productivity through regular team meetings and training sessions. • Enhanced customer satisfaction with efficient handling of all queries and complaints. • Provided excellent client service, resulting in repeat business and positive word-of-mouth recommendations. • Managed stock levels for optimum efficiency without unnecessary waste or excess. • Handled cash transactions, ensuring correct change given and accurate recording of sales data. • Updated salon's stylist rotas meticulously, preventing any booking conflicts or understaffing issues. • Liaised with product representatives to secure best deals on supplies whilst maintaining quality standards. • Implemented health and safety regulations rigorously for safe working environment free from hazards. • Evaluated inventory needs regularly; ordered products accordingly avoiding overstock or shortages. • Kept client records regularly updated with detailed information on previous treatments. • Consulted with clients to understand and meet individual beauty needs.

Managing the front desk • Meeting and greeting visitors • Taking bookings over the phone and face to face • Managing account • Calculation of the weekly monthly and yearly takings reports • Maintaining record of clients • Opening and closing the salon • Managing the team • Inventory control • Welcomed visitors with warm and professional manner. • Managed all incoming phone calls for efficient communication. • Maintained tidy and organised front desk, creating inviting atmosphere for guests. • Assisted in the organisation of meetings to ensure smooth operations. • Dealt with enquiries promptly for customer satisfaction. • Coordinated appointments, improving time management across the team. • Handled sensitive information discreetly to maintain confidentiality.

• Offering outstanding customer service • Achieving KPI • Communications with divisions • Building database of loyal customers • Carrying out payments, sorting deliveries, replenishment of stock • Merchandising chocolates • Boosted brand awareness for raising sales performance. • Ensured store cleanliness for a welcoming shopping environment. • Assisted shoppers with product selection for improved buying experience. • Resolved customer complaints promptly, improving customer retention rates. • Created visually appealing merchandise displays attracting more foot traffic into the store. • Coordinated with suppliers ensuring timely delivery of goods. • Adhered strictly to company policies and procedures ensuring compliance at all times. • Guaranteed high levels of customer satisfaction through product knowledge and attentive service. • Monitored display stock levels, replenishing for consistently well-stocked sales floor. • Resolved customer complaints and process issues with proactive problem-solving skills.

• Search and finding loyal clients • Offering consultations on design of an interior, support of orders • Maintaining document circulation of salon • Communicating with divisions • Supporting customers with estimation of cost of sending items abroad • Maximizing sales

• Working in world famous shops Selfridges, Debenhams, House of Fraiser, Peter Jones and John Lewis • Planning the business of the sites (the central London), finding ways of reaching the target in conditions of a rigid competition to other brands • Calculating and drawing up of weekly and monthly reports and the annual analysis • Managing work of the personnel • Participating in conferences • Organizing meetings of experts with the interested clients granting paid consultations on a make-up and skin care, selection of cosmetics and demonstration of make up techniques • Offering service on individual selection of suitable production, working actively on expansion of client base

• Meeting visitors, acceptance of phone calls, electronic and written correspondence • Support of administrative work in the office, consultation of clients • Creating documents using Microsoft Office • Storage of files and folders with the information, the organization of a portfolio, work with developers, search of exclusive variants of investment and the largest objects in property • Performance of personal assignments, booking plane tickets • Organization of meetings, negotiations and conducting correspondence with leading real estate agencies • Selection of the necessary variant, demonstration of objects of the real estate, the organization and support of processes of purchase or sale, gathering of documents, conducting clients at all stages of the transaction

Managing clients • Answering phone calls • Tracking the schedule of employees • Inventory and stock control • Maintenance and support of team 'esprit de corps' • Implemented new booking system for increased efficiency. • Trained new reception staff members, ensuring high standards of customer service. • Handled sensitive guest information with utmost confidentiality to ensure data protection compliance. • Provided excellent customer service for repeat business from guests.

• Selection of the personnel • Offering individual classes, a photo and video shooting • Creation of a portfolio, creation of images, exit shooting, photo sessions, work with models, training • Organization, optimization, introduction and expansion of internet project • Involving to the work of agency of personal contacts (press, make up artists, hairdressers, photographers) • Performing consultation and rendering assistance in the organization carrying out of regional shows, competitions, presentations and displays • Working with foreign agencies Professional photo model 01/1998 - 01/2000

Representation of luxury brands, designers • Appearing in magazines across Europe and Japan • Advertisement of major cosmetic and clothing companies and their products by being contracted for appearance on bill boards and high volume printed catalogues • Participated in contest "Best Model of the World "1998 ( Turkey) • Collaborated with photographers to produce compelling images for advertising campaigns. • Promoted brand awareness through participation in public relations events and initiatives. • Showcased a range of designer outfits for print and digital media promotions. • Mastered complex choreography for live presentations at trade