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Lisa-Carlotta Kuesters

Fashion Design graduate with luxury hospitality experience, communication skills and exceptional attention to detail.
About

I excel in customer service within luxury environments, bringing strong organisational skills and attention to detail to the shop floor. Passionate about fashion and quick to adapt, I ensure every client receives exceptional service while supporting all aspects of daily retail operations in fast-paced settings.

Previous Brands
The Witchery by the Castle
Work Experience
Senior Waiter
Oct ‘19 - Apr ‘22
The Witchery by the Castle

Delivered exceptional customer service within one of Scotland's most prestigious hospitality venues, consistently maintaining high standards under pressure. Responsibilities included: Building genuine relationships with guests from diverse international backgrounds Managing multiple priorities efficiently in a fast-paced luxury environment Supporting management and colleagues to maintain seamless service Developing strong interpersonal, organisational and problem-solving skills

Retail Experience
Retail Category
Luxury
Responsibilities
Greeting
Client Help
Complaint handling
Storytelling
Styling
Product demos
Client Advising
Upselling
Cash register
Packaging
Online orders fulfilment
Product setup
Product labelling
Store Maintenance
Open/closing store
Health & safety
Inventory control
Stockroom management
Languages
German - Native
English - Fluent
Latin - Basic
Education & Training
Glasgow School of Art
‘23 - ‘26
Fashion Design
bachelor
Edinburgh College
‘21 - ‘23
Textiles & Fashion Design
Associate's Degree
Wilhelm-Erb-Gymnasium
‘05 - ‘16
Abitur