Christelle Khoury

Working with a team of 100 people Managing a team of 15 people. Act as a brand ambassador to communicate the company values, history and heritage and customer service excellence, ensuring a consistent message to the team and to our customers. Demonstrate sales leadership for staff by having an active role on the selling floor. Ensure all staff provide the highest level of customer service in line with the Maison etiquette, offering a unique and personalized experience. Resolve all customer service issues and complaints quickly and effectively, ensuring customer satisfaction. Empower sales teams to make decisions in the customer’s best interest that also support the Company’s values and philosophy. Recruit, train, and develop staff using necessary resources. Motivate teams to ensure success, development and retainment. To drive and meet company sales goals objectives. Analyze available sales reports and data to determine the needs of the category and set development strategies. Set individual sales goals for client advisors ensuring goals are aligned with individual store business needs and goals. Continuously motivate sales staff to meet assigned sales, productivity and KPI goals. Ensure staff maintain constant client communication through the use of clientelling tools and are utilizing information to increase sales and build customer loyalty. Keep informed of market trends and competitor activity.

Managing Men Universe Men LG, MRTW and Men Shoes categories Working with a team of 50 people Managing a team of 7 people. Act as a brand ambassador to communicate the company values, history and heritage and customer service excellence, ensuring a consistent message to the team and our customers. Demonstrate sales leadership for staff by having an active role on the selling floor. Ensure all staff provide the highest level of customer service in line with the Maison etiquette offering a unique and personalized experience. Resolve all customer service issues and complaints quickly and effectively, ensuring customer satisfaction. Empower sales teams to make decisions in the customer’s best interest that also support the Company’s values and philosophy. Recruit, train, and develop staff using necessary resources. Motivate teams to ensure success, development and retainment. To drive and meet company sales goals objectives. Analyze available sales reports and data to determine the needs of the category and set development strategies. Set individual sales goals for client advisors ensuring goals are aligned with individual store business needs and goals. Continuously motivate sales staff to meet assigned sales, productivity and KPI goals. Ensure staff maintain constant client communication through the use of clientelling tools and are utilizing information to increase sales and build customer loyalty. Keep informed of market trends and competitor activity.

In charge of Clientelling and Operations Support the manager and the team in elevating the client experience by maintaining the luxury standards of the Maison. Supervising a team of 11 people Update daily sales and targets Manage team breaks Managing the selling floor by ensuring a continuous coverage Support team with customer returns transactions and customers complaints Ensure the opening and closing tasks of the store Ensure stock keepers duties are fulfilled

Responsible for promoting and selling the company’s funds to EMEA institutional investors, such as fund of funds, private banks and family offices, managed a portfolio of over 50 clients. Represented the company in asset management conferences (Monaco, Dubai, Qatar, UK), where I created all the marketing materials and focused in advancing the relationships with major clients.

Responsible for promoting and selling the company’s funds to EMEA institutional investors, such as fund of funds, private banks and family offices, managed a portfolio of over 50 clients. Represented the company in asset management conferences (Monaco, Dubai, Qatar, UK), where I created all the marketing materials and focused in advancing the relationships with major clients.

Performing administrative duties for executive management and especially for the CEO, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations.

In charge of welcoming and advising customers, developing customer's loyalty, managed the stock, merchandising, monthly reporting, planning coordination, managing the MRTW team and responsible for the made to measure

In charge of buying coordination, welcoming and advising customers, the cash register, developing customer's loyalty, and responsible for the made to measure.

Managed the cash register, sales follow-up, buying coordination, visual merchandising. Welcomed and advised customers, developed customer's loyalty.

Managed stock, sales follow-up, buying coordination, visual merchandising, and cash register, managed the team. Welcomed and advised customers, developed customer's loyalty.

Managed fees control and payment, VAT declarations and follow-up, SWIFT control and validation, Back Office processing, accounts reporting.