Bianca Dinut

Demonstrated expertise in understanding and catering to customer preferences, leading to improvements in product design and features. ● Collaborated closely with the in store and design teams to ensure the delivery of high-quality leather bags that met or exceeded customer expectations. ● Served 35 to 50 customers per shift, making suggestions to those whose needs were unclear or who felt overwhelmed by the vast selection of merchandise. ● Focused on achieving and exceeding individual sales goals. ● Demonstrated excellent customer service skills, resulting in an increase in customer loyalty and satisfaction

Providing excellent customer service by continuing a rapport with regular customers and creating a relationship with new customers by adding them to my clientele base for one-on-one customer service. ●Maintaining the current knowledge of fine jewellery merchandise lines, products features and availability to respond to the customer's needs. ●Anticipating customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. ●Focus on achieving and exceeding individual sales goals. ●Happily guided customers through the process of successfully finding their ideal piece of jewellery ●Meticulously handling POS system transactions to include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow

Maintained a consistent high level of customer service by creating and developing excellent client relationships. ●Focus on achieving and exceeding individual sales goals. ●Generated new sales leads through potential walk-in clients. ●Determined customer needs by asking relevant questions and listening actively to the responses. ●Assist customers in the selection of diamonds. ●Develop and maintain clientele. ●Managed inventory of fine jewellery by balancing case counts on a daily basis.

Educated customers on product and service offerings. ●Helped customers select products that best fit their personal needs. ●Processed high value cash and debit card transactions. ●Built strong relationships with customers of different nationalities and personalities. ●Working in compliance with high standard company practices and in accordance with luxury brands requirements. ●Meeting and achieving KPI's, exceeding targets and expectations by remaining motivated. ●Consistently exceeding monthly sales targets, by up to 50% on a regular basis, by having specialist knowledge of store products and merchandise.

Responsible for placing orders and pre-orders for the shop in accordance with the allocated spending budget. ●Dealing with administration issues such as recording invoices or claiming credit for missing or faulty produce. ●Overseeing the work quality of other team members in their duties. ●Attending and engaging in team meetings related to budgets, targets and company updates.

Operated a cash register for cash and credit card transactions. ●Quality checked the produce throughout the day in order to ensure that only the highest quality produce remains on display. ●Cleaned and organised the shop, including the check-out desk and displays. ●Constantly refilled the shelves in order to keep the overall pleasant appearance of the store. ●Gaining team work skills by supporting the work of others while positively and confidently responding to assigned tasks.