Nafisa Abid

Represent and promote prestigious luxury fragrance and beauty brands, including Byredo, Creed, Eccentric Molecules, Prada, Paco Rabanne, Armani, Mugler, and others, in high-profile retail environments. Deliver exceptional customer experiences by providing tailored consultations, leveraging in-depth product knowledge, and fostering brand loyalty. Collaborate with brand representatives to ensure optimal merchandising, in-store promotions, and product launches are effectively executed. Consistently exceed sales targets while maintaining the highest standards of professionalism and service in luxury retail settings. Adapt seamlessly to diverse clientele and environments, such as Bicester Village's international customer base and John Lewis's loyal clientele, ensuring a premium shopping experience.

Delivered exceptional customer service while providing expert advice on NARS products. Assisted customers in finding the right products to suit their skin tones and preferences. Maintained a clean and organized counter, ensuring product displays were visually appealing and fully stocked. Achieved sales targets by promoting special offers and encouraging customers to try new products.

Managed merchandising and inventory for Mickey London, a popular party-wear jewellery brand. Handled deliveries, conducted stock counts, and placed orders for new stock based on sales trends and customer demand. Provided personalized customer service, offering style advice and assisting customers with their jewellery and fashion selections. Supported other concessions within House of Fraser, such as Ted Baker, Pandora, and Thomas Sabo, increasing cross-selling opportunities. Familiarized customers with House of Fraser's policies and procedures, including the Recognition Card program, and met daily sales and KPI targets.

Experienced freelance makeup artist with over 12 years of expertise in bridal and special occasion makeup. A self-starter who has successfully built a loyal client base within Buckinghamshire and London. Strong retail background with a deep understanding of customer service, merchandising, and product knowledge in luxury jewellery and fashion. Adept at delivering personalized style advice and maintaining high sales performance in a fast-paced environment.

Successfully established and managed a home-based makeup artistry business, specializing in bridal, prom, and special event makeup. Built and maintained a loyal client base, resulting in repeat business and referrals. Provided personalized consultations to understand clients' needs and preferences, delivering flawless makeup looks tailored to each occasion. Kept up-to-date with the latest makeup trends, products, and techniques through continuous learning and practice. Managed all aspects of the business, including marketing, client scheduling, and financial record-keeping.

During my time at Beauty Society, I trained as an orthodontic nurse, where I was responsible for taking x-rays, creating dental moulds, advising patients on oral hygiene, and organizing patient records. I also assisted the orthodontist with tools and appliances, maintained the cleanliness of treatment areas, and supported front desk operations in a fast-paced environment. This role was particularly challenging but greatly expanded my skill set and experience.

As an Energy Ambassador for Cosine, I promoted energy and water-saving packs at various Sainsbury's locations, including Beaconsfield, Chesham, and Marlow. My primary duties involved engaging with customers, explaining product benefits, and distributing savings packs. This sales role honed my skills in customer service, patience, and self-confidence, particularly in handling demanding situations.

I completed a five-month course at Zenos LTD, training to become an IT and Telecoms professional. I gained proficiency in PowerPoint, Excel, Word, and basic database management, as well as internet and email communications.