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Neetigya Soni

Operations manager
About

Customer-focused retail professional with luxury and high-volume experience. Proven in enhancing customer satisfaction, driving sales growth, and optimising store operations. Skilled in SAP, CRM, and personalised service delivery. Passionate about exceeding sales targets and delivering exceptional service.

Previous Brands
Asda
Kisna Diamonds
Hitesh Jewellers
Work Experience
Retail Assistant, Retail
Mar ‘24 - Now
Asda

• Engaged with diverse customers to deliver personalised shopping experiences, improving customer satisfaction by 20% • Proactively identified customer needs and offered tailored solutions, contributing to a 15% increase in-store sales • Collaborated with cross-functional teams to optimise store operations, resulting in a 15% increase in efficiency and productivity

Operations Manager, Operations
Apr ‘23 - Aug ‘23
Kisna Diamonds

• Engaged directly with high-end clients to provide personalised service and styling advice, resulting in a 20% increase in repeat business and client referrals • Managed stock operations and customer service protocols, which led to a 15% improvement in client satisfaction and a 10% increase in client retention • Successfully utilised SAP for stock management and CRM activities, contributing to a 30% increase in boutique goals

Operations Manager, Operations
Jan ‘20 - Feb ‘22
Hitesh Jewellers

• Led the sales and customer service teams, creating a welcoming atmosphere that resulted in a 15% increase in showroom sales • Developed and implemented client-focused sales strategies, enhancing customer satisfaction and retention by 20% • Trained and mentored junior staff on effective sales techniques and customer engagement, boosting team productivity by 15%

Retail Experience
Retail Category
High street
Premium
Luxury
Work Environment
Boutique
Pop-Up
Department store
Shopping centre
Flagship store
Travel retail
Outlet
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English - Fluent
Hindi - Fluent
Education & Training
Warwick Business School
‘23 - ‘24
MSc Business withOperations Management
SRMIST
‘19 - ‘23
Bachelor of Technology