Customer-focused retail professional with luxury and high-volume experience. Proven in enhancing customer satisfaction, driving sales growth, and optimising store operations. Skilled in SAP, CRM, and personalised service delivery. Passionate about exceeding sales targets and delivering exceptional service.
• Engaged with diverse customers to deliver personalised shopping experiences, improving customer satisfaction by 20% • Proactively identified customer needs and offered tailored solutions, contributing to a 15% increase in-store sales • Collaborated with cross-functional teams to optimise store operations, resulting in a 15% increase in efficiency and productivity
• Engaged directly with high-end clients to provide personalised service and styling advice, resulting in a 20% increase in repeat business and client referrals • Managed stock operations and customer service protocols, which led to a 15% improvement in client satisfaction and a 10% increase in client retention • Successfully utilised SAP for stock management and CRM activities, contributing to a 30% increase in boutique goals
• Led the sales and customer service teams, creating a welcoming atmosphere that resulted in a 15% increase in showroom sales • Developed and implemented client-focused sales strategies, enhancing customer satisfaction and retention by 20% • Trained and mentored junior staff on effective sales techniques and customer engagement, boosting team productivity by 15%