Tim Gauthier-Jaques

In charge of Facchinetti Group key accounts. Our objective is to differenciate ourselves by providing personalized services and individualized financial solutions. My role as Diplomatic Sales Advisor gives me the opportunities to advice and support high-role diplomates or international member. Country Missions or International Institutions such as the CERN are part of our clients. The analyze of our customers' situation and needs is the driver to our tailored strategies and customer satisfaction. . Develop and maintain strong relationships, serving as the primary point of contact for all inquiries, requests, and escalations. . Collaborate with cross-functional teams (sales, marketing, Leasing Providers, and BMW Switzerland). . Proactively identify opportunities for upselling and cross-selling across different geographic territories. . Conduct regular business reviews with key clients to identify areas for improvement. . Resolve clients' concerns in a timely manner, maintaining a high level of customer satisfaction. . Negotiate contract terms, pricing agreements, and service levels to ensure mutually beneficial partnerships. . Strategies establishment depending on the distributor's requirements (BMW Switzerland). . Customers' needs analyzes in order to suggest the right solutions and achieve multi-objectives optimization.

Private individuals sales consultant. Getting mainly focused on B2C sales and analyses. Keeping in mind the coporate interests and the competitors' offers through benchmarking. . CRM through an existing customer portfolio . New customers prospection and activation . Enhancing products excitement and satisfaction . Qualitative and adapted products' advices . Customer service optimization to solve problems and discontents . Sales objectives achievement . Keep the dealership's customers activated . Sales events communication . Marketing leads enhancement . Support on the stocks management . Adjustment to manufacturer's requirements and new market visions

I was responsible for sales business support within the EAME/APD Central ASR team. My responsibilities were supporting regional services growth strategies focusing on Rebuild sales funnel management, top growth account acceleration, lead indicator metric management and regional monthly business reviews across EAME & APD. . Sales optimization: visit resellers to help them reach their goals. . Coordination of a budget for dealer discounts. . Introducing and converting resellers to new products/services. . Creating a business plan: evaluating the $ opportunity and customer coverage. . Implementation of commercial strategies within the dealers' organisations. . Analysis and presentation of performance data to develop strategic improvements. . Events organizer. *Aftermarket Sales Reps* *Europe Africa Middle East* *Asia Pacific Division* *Construction Industries Services Division*

During my time in ABT Sportsline: . Responsible for all French-speaking customer/dealer inquiries (tel/email). . Follow-up of customer files after the sale of a vehicle (satisfaction, additional services). . Author of newsletters and analysed dealer/customer reactivity (Google Analytics tool). . In charge of worldwide press communications: target audience, location, reactivity. . Project management such as a new Racing Simulator development (benchmarking...).

My main tasks with my Marketing colleagues were internal and external communication such as: . Following and creating social media contents, . Promoting specific formulas offered by the hotel or new characteristics, . Assisting on new projects, activities or events for the customers, . Updating internal information and booking-websites information, During my second period in the Front-Office, I was in charge of: . Front-Office welcome during events, . Assisting my colleagues in the creation of the new budget for next season for every departments (events & projects planning, studied the market for the best collaborators).

While I was supporting the Formula E team in Nissan Europe S.A.S., I worked on: . the events management, . the car logistics, . the brand social media strategy & objectives thanks to benchmarking analysis, . the clothing & merchandising sourcing or finding potential partners. . the internal stakeholders (such as other Nissan regions, other brands, events teams) and external agencies coordination in the events organization and budgets follow-up.