Experienced cashier skilled in customer service and sales at Daily Fresh Grocery. I thrive in fast-paced retail settings, enhancing repeat customer rates through effective communication and promotions. Adaptable with a focus on client needs and maintaining excellent store operations.
Key roles: • Attending to customers' calls and answering their queries • Convert inbound leads to customers • Create create strategies to acquire customers • Do survey, research and collect data on the target market in different areas of London 90% of customers got their queries solved and were happy with the service. 23% of leads got converted to customers
Key roles: • Attending phone calls and responding to customers' queries. • Note down the tenants' complaints and pass them on to the team responsible for them. Increased customer service and customer satisfaction by 27% and 22% and improved Google reviews rating from 1.6 to 2.5.
Key Roles: • Taking and handling payments from customers Introduced different offers and benefits for the customers and increased customer loyalty and increased repeat customers from 6% to 11 %
Key Roles and Achievements: • Give an estimation to the client about the budget of the event Increased Google review ratings by 50% by providing excellent customer service