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Shaheem Hussain

Customer Service Assistant
About

I am a 17-year-old student studying BTEC level 3 business (extended diploma) at Newham Sixth Form College and in my final year. Throughout my course I have developed a strong understanding of how businesses operate. I am currently on track to complete my BTEC course with a distinction award. I am eager to use my skills and my knowledge to pursue an ambitious apprenticeship opportunity after graduation. I am passionate about business studies and my long-term goal is to be a manager at a large, established company. My key attribute is that I am a quick learner that thrives in fast-paced environments.

Previous Brands
Candy Floss Creperie
Work Experience
Customer Service Assistant
May ‘22 - Mar ‘23
Candy Floss Creperie

Here, I developed excellent customer service skills and the ability to work effectively in a team. My eye for detail and positive attitude has allowed me to exceed customer expectations and ensure their satisfaction. I have experience making a wide variety of products, including cookie dough, crepes, bubble tea, coffee, pancakes, Panini's, milkshakes, etc. I have also greeted and served customers even when the shop was busy, and I was able to stay calm and patient in a fast-paced environment. Additionally, I have experience working with tills and handling money.

Retail Experience
Retail Category
Other
High street
Work Environment
High street store
Other
Responsibilities
Greeting
Complaint handling
Client Help
Cash register
Transactions
Upselling
Returns & Exchanges
Packaging
Product labelling
Product setup
Inventory control
Delivery processing
Stockroom management
Stock control
Store Maintenance
Open/closing store
Health & safety
Order preparation
Languages
English
Education & Training
ST PAUL'S WAY TRUST SCHOOL
GCSE English Language, Literature