Shadi Jandali
An energetic indivdual with extensive retail expertise for over eight years. My primary consideration is providing my clients with an enjoyable and unforgettable experience by tailoring exceptional approach for customer's preference, styling a suitable look for them and attentively following up with them. I believe my background equips me as an outstanding contributor to the successful retail environment.
* Achieved 93% customer satisfaction by delivering personalized, consultative sales experiences for high-net-worth clients in fine jewellery, diamonds, and gemstones. * Mastered product storytelling to emotionally engage clients, resulting in increased repeat purchases and brand loyalty for luxury collections. * Provided expert guidance on bridal jewellery, haute joaillerie, and exclusive branded pieces, driving sales through deep product knowledge. * Managed VIP client relationships, utilizing CRM strategies to anticipate needs and offer tailored recommendations. * Oversaw boutique operations, including visual merchandising, inventory control, and POS systems, ensuring a seamless luxury shopping experience. * Trained new team members on luxury sales techniques, product expertise, and clienteling best practices.
* Generated 15% monthly repeat sales by building long-term relationships and anticipating client needs for premium ladies’ textiles (bridal, evening wear). * Managed end-to-end customer journeys, including custom orders, alterations, and after-sales services, ensuring a flawless luxury experience. * Advised clients on high-end fabrics (silk, lace, embroidery) and trend-driven styling for special occasions, positioning the store as a trusted advisor. * Collaborated with designers and tailors to curate bespoke outfits, enhancing client satisfaction and repeat business. * Maintained detailed client profiles to personalize follow-ups and recommendations, boosting customer retention. * Assisted in visual merchandising and seasonal displays to highlight key collections and drive foot traffic.
* Specialized in bridal and occasion wear, providing personalized styling advice to clients, resulting in a loyal customer base and repeat business. * Created high-impact visual merchandising displays to showcase luxury textiles and garments, increasing in-store engagement and sales. * Stayed ahead of fashion trends and textile innovations, offering expert recommendations on fabrics (silk, chiffon, lace) and designs. * Built strong relationships with bridal clients, guiding them through fabric selection, fittings, and customization for their special occasions. * Managed inventory and stock levels for high-demand textiles, ensuring availability for key clients and seasonal peaks. * Trained junior staff on customer service excellence, product knowledge, and sales techniques for luxury womenswear.