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Hira Akbar

Looking for a job
About

I excel in customer service with a keen eye for fashion, bringing sales experience and adaptability to dynamic retail environments. Fluent in English and Urdu, I thrive in team settings, consistently exceeding customer expectations.

Previous Brands
Rothamsted Research
ANH consultants
Debenhams
JD Sports
Work Experience
Retail assistant
May ‘22 - Jun ‘24
JD Sports

• Created a welcoming environment and provided excellent customer s e r v i c e . • I took a supervisory role on a day-to-day basis, in a fast paced retail e n v i r o n m e n t . • Ensuring the store floor is clean and tidy for customers at all times.

Travel agent
May ‘21 - May ‘22
ANH consultants

Key responsibilities: • Assisted clients in planning and organizing their travel arrangements, ensuring their preferences, requirements, and budget were understood and addressed effectively. • Booked and confirmed travel arrangements, including flights, hotels, rental cars, cruises, and other transportation options, with a strong focus on accuracy and attention to detail.

Customer service
Aug ‘19 - Apr ‘21
Debenhams

• Answered phone calls and helped with queries/ complaints remaining professional at all times.

Research Assistant
Jan ‘19 - Jan ‘20
Rothamsted Research

Key responsibilities: • • Demonstrated many skills during my work experience at Rothamsted research such as teamwork, time management and communication. I worked in a team and ensured that we kept up to date with our work. I ensured we communicated effectively so we had a better understanding. • • In my Nuffield project, I experimented to find out if there is a difference in the plant growth rate, morphology, etc. When different light sources are used in controlled conditions and glasshouse uses natural light without the addition of a supplementary light source • I wrote a scientific report on the experiment that I conducted and ensured I had described everything that I had done in my method. 2019-2020

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Travel retail
Responsibilities
Open/closing store
Order preparation
Store Maintenance
Stock control
Returns & Exchanges
Cash register
Packaging
Online orders fulfilment
Transactions
Client Advising
Upselling
Storytelling
Aftercare
Complaint handling
Client Help
Greeting
CRM
Recommendations
Semihah
Worked in the same group - Travel consultant, ANH consultants
May 2021 - May 2022

Hira is a enthusiastic , calm individual who is lovely to work with and is well committed with her role .

Languages
English - Fluent
Urdu - Fluent
Education & Training
University of Greenwich
‘19 - ‘22
BSC BIOMEDICAL SCIENCES
Chalk Hills Academy
‘17 - ‘19
A-levels