Erinda Vokrri
Experienced Sales Advisor with hands-on expertise at Rituals Cosmetics, I deliver personalised customer service, excel in fast-paced retail settings, and support daily store operations. Detail-oriented, adaptable, and passionate about creating positive shopping experiences across premium and high street environments.
Delivered a premium, personalised customer experience by building strong rapport with clients and recommending products tailored to their individual needs. Thrived in fast-paced retail environments while consistently maintaining high standards of service and professionalism under pressure. Developed strong product knowledge to confidently advise customers and support sales targets and KPI performance. Supported daily store operations including replenishment, stock organisation, visual presentation, and maintaining a clean and welcoming sales floor. Worked collaboratively with team members to manage busy trading periods effectively and contribute to overall store success. Built repeat customer relationships through attentive service and a genuine interest in customer satisfaction.
Supported the Health & Safety department with administrative tasks, data entry, and filing sensitive documents. Improved efficiency by tracking site safety reports and streamlining paperwork. Handled 30+ reception queries daily, coordinating with 5+ departments to ensure smooth communication.