Mehr Modi
I have over a year’s retail experience in fashion and food sectors, excelling in customer service, complaint resolution, and sales. Skilled in stock control, cash handling, and team training, I’m adaptable, flexible, and dedicated to supporting dynamic shop floor teams in fast-paced environments.
Managed the shop floor during assigned shifts, ensuring smooth daily operations and a positive working environment for staff. Resolved customer complaints and difficult situations using communication and problem-solving skills, retaining customer loyalty. Built relationships with regular customers through personalised service and product recommendations. Trained new starters on customer service standards, food handling procedures, company policies and store practices. Supported senior management with sales targets, promotions and visual merchandising to maximise sales performance. Maintained accurate records of daily sales, stock levels and wastage to support stock control.
Advised customers on fashion, footwear and accessories, matching products to their needs and explaining features and offers. Supported sales through product recommendations and guidance throughout the purchasing process. Maintained well-organised displays and kept the shop floor clean, stocked and customer-ready. Assisted with stock replenishment and processed payment transactions accurately. Worked with colleagues during busy periods to maintain efficient store operations.