Dian Shahid

Develop and manage a loyal UHNWI client base through personalised wardrobe curation, trend direction, and lifestyle-tailored sourcing. Generate consistent referrals through exceptional aftercare, proactive outreach, and maintaining accurate client histories. Secure rare and limited-edition items through international contacts, strengthening client trust and retention. Organise private showroom visits, concierge-level appointments, and VIP experiences, ensuring seamless end-to-end journeys. Maintain detailed client profiles, purchase patterns, and preferences to maximise repeat visits and sales opportunities.

Represented Cartier through refined storytelling, heritage knowledge, and elevated service etiquette. Facilitated discreet high-profile appointments and curated selections aligned with client lifestyle, occasion, and spend intent. Strengthened brand loyalty through meticulous follow-up and personalised recommendations.

Grew a personal client book by providing styling guidance and anticipating seasonal buying patterns. Increased conversion and ATV through strong brand knowledge and confident cross-category selling. Built trusted relationships with international shoppers through cultural fluency and emotional intelligence.

Delivered a premium personal shopping standard across menswear, sneakers, RTW, and luxury fragrance. Built and expanded a high-return client portfolio, consistently generating repeat business and referrals. Cross-sold across multiple departments, increasing average transaction value and enhancing store-wide revenue. Provided trend-driven styling, brand pairing advice, and bespoke outfit curation for international clientele. Managed complex client requests independently with strong attention to detail and fast-paced decision-making.