I have hands-on retail experience as a sales assistant at LEGOLAND, delivering excellent customer service, managing transactions, and supporting fast-paced shop floor operations. I adapt quickly to new environments, work well in teams, and am Enhanced DBS certified, ensuring a professional and trustworthy presence on the shop floor.
Create an efficient cleaning system so the requirements of the front of house can be met at all times throughout hours of service. Learn patterns of service in order to anticipate the daily needs of the front of house for maximum efficiency when dealing with high volume workloads. Assist Chefs and back of house managers to contribute to a smooth working kitchen.
To efficiently and effectively communicate with the lead waiters, customer and runners to allow for a smooth running operation. Assist runners in delivering food to the right customer positions at precise timings. Ensure all customers are met with the highest levels of comfort.
Responsible for looking after tables of high ranking customers. - Ensuring service was delivered to a high standard while maintaining an approachable and positive attitude. Responsibilities Included: Taking drink and food orders while organising personal timings for each set course to arrive for individual tables and groups. Setting up tables so they were highly presentable no matter what course was being served. Efficiently communicating with the back of house so food arrived based on the tables individual timing needs. Looking after every customers individual needs whether dietary or personal.
I work with students to support teachers by identifying weaknesses in student's learning and effectively tutoring them in preparation for the 11+ exams. I have become skilled in using basic language to explain sophisticated and complex topics to meet the needs of students. My responsibilities include: Take outs - A session where problems in homework and classwork are quickly and regularly identified and rectified in order to ensure a student is learning at an optimal level. Extra help sessions - Extended one on one sessions with students where I delve deeper than usual into topics found especially difficult by students, enabling me to identify weaknesses in a child's understanding and come up with personalized ways to help them better overcome any difficulties. Marking - Quickly and efficiently interpreting and managing data to provide quantitative evidence of a students progress. Writing feedback - Using precise and informative language to evaluate support sessions in order to inform parents of their child's academic progress. Additionally, I also hold an Enhanced DBS.
Worked in the Food & Beverage department providing a high level of customer service. Served customers to enhance their Legoland experience. Worked on tills - Experienced in taking orders in a coffee shop, dealing with customers, handling money and using a till. Taking orders - Learnt to greet and work with customers, handling large orders under pressure. Part of a team - So it was vital I worked and communicated effectively with coworkers.
Shadowed Doctors to gain an insight into the daily responsibilities of a healthcare professional. Shadowed Reception and Admin Team in order to develop an in-depth understanding of the inner workings of a healthcare centre and become familiar with services they may provide.
Umar is a highly intelligent and attentive individual. He stood out for his willingness to take a leadership role, and I would gladly work with him again.
I had the pleasure of working alongside Umar at Ascot Racecourse, specifically in the Panoramic Restaurant, where I held the role of Lead Waiter and Umar served as a Waiter within the same team. From day one, Umar stood out as an exceptionally hardworking and dedicated team member who consistently went above and beyond in every aspect of his role. Umar demonstrated a deep understanding of luxury dining and the high standards expected at a prestigious venue like Ascot. His attention to detail, polished presentation, and ability to anticipate guest needs contributed greatly to the smooth running of service and the creation of an exceptional dining experience for our guests. Whether it was VIP clientele, large race day crowds, or intimate fine dining events, Umar handled each shift with professionalism, grace, and an unwavering commitment to excellence. One of Umar’s greatest strengths is his approach to customer service. He has a natural ability to make guests feel welcomed, valued, and cared for. His warm demeanor, clear communication, and genuine passion for hospitality were noticed not just by his colleagues, but by guests who often expressed appreciation for his service. It was truly a privilege working with Umar. He was dependable, enthusiastic, and always gave 110% to everything he did. No task was ever too small or too challenging for him—he consistently brought energy, positivity, and a team-first attitude. Working with someone as driven and professional as Umar made the busiest and most demanding days feel achievable and enjoyable. Umar is a remarkable asset to any hospitality team, and I would gladly work with him again without hesitation.