Nima Mohamed


With extensive retail experience, I excel in customer engagement, styling, upselling and handling transactions. My adaptability is proven across diverse environments from high-street to flagship stores. Proficient in fashion to fragrances, I am flexible with schedules and tasks for temporary roles.

Previous Brands
Heathrow Airport
World Duty Free
Work Experience
MDT Coordinator/Data Tracker(Cancer)
Jan ‘17 - Now
Imperial College Healthcare NHS Trust

• Preparing all documentation, data, patient records, imaging & pathology for MDT meetings • Preparing & attending weekly PTL review meetings with the Specialty Manager for Cancer • Coordinating the MDT across the whole cancer pathway in the delivery of cancer services • Ensuring all patients are treated within national targets set for cancer patients • Knowledgeable of each individual patient pathway, monitoring progress & timely interventions • Developed admin systems for service improvement, care quality & streamlining patient journeys • Developed information systems for the recording & reporting of clinical and performance data • Working across multiple systems, ensuring key clinical & admin data is recorded and validated • Responsible for admin coordination & sequencing of clinical pathways 200+ cancer patients • Coordination, organisation & modification of clinical interventions & activities for several patients • Challenging patients' journeys progress with all members of the cancer MDT • Persuading clinical service providers to alter existing appointments to ensure cancer pathways • Communicating changes to planned appointments directly to patients and their carers • Dealing with non-clinical queries from general practitioners and members of the MDT • Facilitation & coordination of MDT meetings • Providing administrative support for specialist MDT meetings • Taking minutes, recording MDT meetings, checking & distributing said minute with great accuracy • Liaising with clinical & admin staff to develop patients schedules to be discussed at MDT meetings • Ensuring that any follow-up actions from MDT meetings are carried as per the clinical teams • Developing clinical information systems to capture national cancer data set and clinical outcomes • Ensuring accurate & timely capture of data to meet Trust standards & professional bodies • Preparing data reports & providing feedback regularly to the MDT • Modernisation of cancer services to improve patient consultation, diagnosis & treatment • Recording & interpreting data on MDT processes • Manual of Cancer Quality Measures, NHS Cancer Plan & NICE Guidance standards monitoring • Undertaking internal audit and patient satisfaction surveys • Supervising junior staff within the department, providing training & support to data entry clerks • Providing regular reports on service development to MDT & promote stakeholders awareness

MDT Assistant
Jan ‘16 - Jan ‘17
Hammersmith Hospital

• Represented Cancer Services at meeting and worked with a range of internal stakeholders • Communicated a range of information including formal/informal meetings, written & electronic • Received, filtered, monitored & actioned messages & dealt with telephone enquiries • Exchange confidential, sensitive information with staff, service users & carers • Assisted Cancer Pathway Co-ordinators with the preparation of notes for MDT meetings • Was responsible for recording all "non-cancer" histology results on patient records within SCR • Was responsible for checking deceased patients on SCR and updating their status • Transferred diagnosis details from clinical correspondence to SCR and closed patient record • Carried out general office duties, including dealing with patient enquires & appointments • Ensured all information was accurate, up-to-date & compliant with Trust policy

Billing Clerk
Jan ‘15 - Jan ‘16
Charing cross hospital

• Liaised with different departments to collect prices & procedural data to bill private patients • Handled cash & cheque payments at the cashier desk • Dealt with customer queries either over the phone or face to face • Created & issued invoices to private patients • Processed credit memos • Prepared account statements for private patients • Followed up on outstanding payments and answered patient queries • Monitored all payments & prepared monthly billing reports • Managed account balances & resolved inconsistencies • Assisted the accounting department with the preparation of financial reports • Updated accounting records with invoices, processed payments, & new balances

Marketing Assistant Intern (PT)
Jan ‘13 - Jan ‘13
Markosia Enterprises Ltd

Passenger Ambassador/Customer Service
Jan ‘12 - Jan ‘15
Heathrow Airport

Office Assistant
Jan ‘08 - Jan ‘08
Perspective Call Centre

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Department store
Flagship store
High street store
Product Category
Leather goods
Watches & Jewelry
Beauty & Fragrances
Complaint handling
Product demos
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Education & Training
Unknown - ‘12
Gold Standards of Customer Service Training Programme
University of the Arts
Unknown - ‘11
BA (Hons) International Travel and Tourism Communication
Uxbridge College
Unknown - ‘08
BTEC National in Travel and Tourism – Distinction
Greenford High School
Unknown - ‘05
BTEC First Diploma Media Studies – Distinction