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Samya Abbas

Retail Assistant
About

I am experienced in all aspects of the position and have the related capabilities you desire. I want to discuss my experience in detail and learn more about the role. Throughout my history, I've worked hard to develop essential skills in areas such as management and communication and build a firm foundation of industry knowledge. My conflict resolution and communication skills help resolve difficulties, and I have cultivated the ability to operate well under pressure. I consistently deliver on-time work and require little direction or supervision to meet objectives. My aptitude for customer service has been especially useful, and I have been able to recognise the need for leadership and step up to offer guidance and direction to my team. If you would like more information on my career to date, please do not hesitate to reach out; I would be delighted to expand and discuss how we can successfully collaborate.

Previous Brands
Sephora
ASICS
H&M
ZARA
MR SIMMS OLD SWEET SHOPPE
Ruils
RICHMON UPON THAMAS COLEGE
Superdrug
WEST MIDDLESEX HOSPITAL
Work Experience
Sales Assistant
Jun ‘24 - Aug ‘25
Sephora

Assisted customers in selecting products, offering detailed advice to meet their needs. Kept shelves neat, clean and organised through visual merchandising. Handled customer enquiries, providing prompt responses to questions about products and services. Assisted customers in locating products and provided detailed information to enhance shopping experience. Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business. Processed sales transactions efficiently, handling cash, credit, and debit payments accurately. Maintained a tidy and safe shopping environment, following health and safety guidelines. Organised stock room, ensuring easy access to products and efficient inventory management. Maintained an up-to-date knowledge of product features, benefits, and availability. Collaborated with team members to achieve sales targets and improve store performance.

Retail Associate
Apr ‘24 - Aug ‘25
ASICS

Assisted customers in selecting products, offering detailed advice to meet their needs. Processed cash and card payments, ensuring transactions were completed securely. Implemented loss prevention measures, reducing instances of theft and shrinkage. Handled returns and exchanges in compliance with store policies, maintaining customer satisfaction. Collaborated with team members to achieve sales targets and improve store performance. Monitored fitting rooms, ensuring a smooth and efficient customer experience. Handled customer enquiries, providing prompt responses to questions about products and services. Managed stock levels on the shop floor, replenishing merchandise to maintain store presentation. Provided helpful, attentive sales support to generate positive customer feedback. Maintained a clean and safe shopping environment, adhering to health and safety guidelines. Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.

Sales Assistant
Jan ‘24 - May ‘25
H&M

Assisted customers in selecting products, offering detailed advice to meet their needs. Kept shelves neat, clean and organised through visual merchandising. Handled customer enquiries, providing prompt responses to questions about products and services. Collaborated with team members to achieve sales targets and contribute to store success. Processed sales transactions efficiently, handling cash, credit, and debit payments accurately. Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business. Provided helpful, attentive sales support to generate positive customer feedback. Shared new products and promotions with customer to encourage sales.

Retail Assistant
Dec ‘23 - Jun ‘25
ZARA

Maintained a tidy and safe shopping environment, following health and safety guidelines. Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs. Greeted customers upon entry, offering assistance and guidance to enhance shopping experience. Processed transactions efficiently at the till, including sales, refunds, and exchanges. Assisted customers in selecting products, offering detailed advice to meet their needs. Managed stock levels on the shop floor, ensuring availability of products and sizes for customers. Handled customer returns, refunds and exchanges at customer service desk. Facilitated a clean and safe shopping environment by adhering to health and safety regulations. Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.

Shop Assistant
Apr ‘23 - Aug ‘25
MR SIMMS OLD SWEET SHOPPE

Kept shelves neat, clean and organised through visual merchandising. Replenished items and organised displays to keep stock looking professional. Assisted customers in locating products, offering recommendations based on specific needs. Managed stock levels on the shop floor, restocking items to maintain optimal inventory. Rotated stock on shelves, reducing stock waste and minimising store losses. Organised and displayed items in visually appealing manner. Processed transactions efficiently, including cash, credit card, and gift voucher payments. Coordinated with team members to maintain a tidy and safe shopping environment.

Befriender
Mar ‘23 - Now
Ruils

Assisted individuals with special needs, highlighting patience and adaptability. Managed records and maintained organisation in daily activities. Developed problem-solving abilities to address various challenges effectively. Managed complaints with calm, clear communication and problem-solving. Maintained clean, safe working environments to eliminate accident risks. Identified issues, analysed information and provided solutions to problems. Enhanced working relationships by participating in team-building activities.

Student Ambassador & College Council
Nov ‘22 - Mar ‘24
RICHMON UPON THAMAS COLEGE

Represented the college at open days, campus tours, and outreach events. Assisted prospective students by providing information on admissions, programs, and student life. Conducted college tours and showcased key college facilities. Supported marketing initiatives through social media promotion, blog writing, and event hosting. Helped organise events and networking activities in collaboration with faculty and staff. Served as a peer mentor, offering guidance and support to new students.

Sales Assistant
Jan ‘22 - Jun ‘23
Superdrug

Assisted with stock management and product replenishment. Processed transactions, handled returns, and ensured smooth operations at checkout. Kept shelves neat, clean and organised through visual merchandising. Handled customer enquiries, providing prompt responses to questions about products and services. Assisted customers in locating products and provided detailed information to enhance shopping experience.

Volunteer & Inward Helper
Feb ‘21 - Dec ‘24
WEST MIDDLESEX HOSPITAL

Assisted patients in selecting meals that met their dietary and nutritional needs. Distributed meals, monitored food intake, and provided support to patients requiring assistance. Collaborated with healthcare teams to report dietary concerns and changes in patients' appetites. Maintained strict hygiene and food safety standards to ensure a clean and comfortable dining environment.

Languages
English - Fluent
Arabic - Fluent
Recommendations
Anonymous
Worked in the same group - Superdrug - retail assistant , Superdrug
Jan 2022 - Jan 2024

Working with Samya Abbas at Superdrug was a pleasure. She is hardworking, reliable, and always prioritizes customer service. Samya excelled at handling transactions, assisting customers with inquiries, and keeping the store well-organized. Her strong teamwork skills and professionalism made her a vital member of the team. I highly recommend her for any retail position!

London, UK