Hailey Godinho

Delivered one-to-one and small group academic support across multiple subjects, including working closely with students with SEND, adapting explanations and learning strategies to suit individual needs.Provided consistent encouragement and reassurance to students, helping them build confidence, overcome challenges, and engage positively with their learning.Assessed individual strengths and areas for development, using structured problem solving and critical thinking to support students' academic progress and independence.Built positive relationships with students and staff through clear, empathetic communication, adapting my approach to different needs and personalities.Managed competing priorities effectively while maintaining a high standard of organisation, professionalism, confidentiality, and attention to detail.

Waitressing duties kept up to a high standard of care and professionalismSupported the delivery of high-end corporate meetings, conferences, and private events in a 5-star luxury hotel environment.Set up and turned over event spaces to brand standards, ensuring smooth transitions between meetings and functions.Delivered attentive, professional service to VIP guests, delegates, and clients.Coordinated with kitchen, operations, and events teams to maintain service flow and resolve issues quickly.Upheld strict standards in presentation, timing, guest satisfaction, and health & safety.

Prepared and served a range of alcoholic and non-alcoholic beverages with accuracy and attention to detail, including pouring pints.Delivered friendly, efficient customer service and maintained a welcoming atmosphere for guests.Handled cash and card transactions, ensuring accuracy and accountability by using the cash register.Maintained cleanliness and organization of the bar area, adhering to hygiene and safety standards.Proactively upsell drinks and promotions to increase sales and enhance customer experience.Managed high-volume rush periods with efficiency and professionalismHandled difficult or aggressive customers calmly while prioritising safety and customer experience

Assisted customers and exhibitors with enquiries during a high-traffic e-commerce event.Developed communication, organisation, and teamwork skills in a fast-paced environmentSupported sales activities and promoted products/services to potential customers.

Worked as a retail assistant for more than a year, including during festive seasons.Assisting in store setup, ensuring visually appealing displays and organized merchandise.Provided personalised customer service by helping customers select suitable products and adapting recommendations to individual needs.organising stall set ups at different venues to promote the brandManaging the cash registerCollaborating with the store team to meet sales targets, contributing ideas for promotional events and sales tactics.Maintaining cleanliness and order in the store, ensuring a pleasant shopping environment for customers.