With extensive retail experience, I've excelled at Apple, Canon, and Epson in customer engagement, sales target achievement, and store standard maintenance. Adaptable and collaborative, I'm committed to enhancing the retail experience through problem-solving and effective communication in dynamic environments.
• Delighting customers by providing the ideal customer journey during their time in the store. • Achieving and exceeding expectations on NPS, while maintaining consistent and successful sales goals; including connecting with local businesses and providing AppleCare services to customers. • Interpreting and acting upon NPS and colleague feedback to improve customers' Apple store experience; actively learning through experimentation when tackling emerging problems. • Working collaboratively with a group of colleagues dedicated to maintaining and improving the store's visual standards in line with the company's vision and strategy; . • Customer focus and application of the stores vision and purpose recognised through achieving over 18% of personal revenue from business sales in Quarter 3, 2023.
• Consistently individually ranked either the highest or second highest sales figures nationally. • Achieved this through adjusting conversations and performance to fit the audience, providing timely and diverse training and information to Curry's staff members to help their likewise success. • Dedicated time to learn deeper about both the company I represented and their competitors, identifying what they each offered, their roles within the market, and the experiences that the customers I talked to have had with them in the past.
Facebook Portal Ambassador 2019 - 2020 • As my first role working independently and outside of a core team, I developed core skills in managing ambiguity through maintaining my composure in uncertain situations within the store and with customers; training and building relationships with staff and others in the store. • Consistently hit weekly targets, resulting in the original temporary campaign with Epson being extended, before being offered a new role with the Facebook Portal team in May of 2019.