With over 5 years in retail, I've thrived at companies like O2 Telefonica and Adidas. Specialising in sales enhancement, comprehensive product knowledge, and outstanding customer service, I'm adept at managing high workloads without compromising quality.
• Delivering to achieve store targets but also exceeding individual sales goals through and uncovering customer's needs. • Creating new and extending previous connections with customers through facilitating new or upgrading old contracts. • Confidently liaising with personal and business clients to benefit and support small businesses with extending their possibilities through enhancing the technology they use. • Supporting the wider team to come together and deliver excellent customer service whilst still using individual initiative. • Maintaining great product knowledge and competitor awareness.
• Resolved customer's queries using strong interpersonal skills and conflict resolution techniques through acknowledging and aligning to reach a solution. • Inspected merchandise regularly to ensure high quality standards, arranging and organising the sales floor display . • Maintained customer's satisfaction with forward-thinking strategies focusing on addressing needs and resolving concerns through offering various purchase options. • Met targets that are set throughout the day and also setting personal goals to achieve by the end of the week.
• Offering courteous and helpful advice to best meet customer's needs through selecting merchandise and accessories to purchase in store or online. Ensuring a complete experience. • Fostered relationship with customers to expand customer's base and enhance loyalty and retention. • Maintained curiosity on industry trends and participated in professional development opportunities to strengthen products and service knowledge. • Assisted with cleaning duties to maintain high standards in-store presentation and hygiene. • Extended invitations through offering additional items to maintain customer's product quality. • Supported operations in improving and resolving issues through expressing feedback and solutions.