A confident and results-oriented Business Management graduate with a focus on Innovation and Entrepreneurship. Experienced across customer service, market research, and stakeholder engagement within sectors including technology, education, hospitality, and financial services. Demonstrates strong communication, public speaking, and analytical abilities. Known for adaptability, collaborative leadership, and a proactive approach to solving operational and client-facing challenges. Consistently delivers high-quality outcomes, with a particular strength in enhancing user experience, improving processes, and contributing to team and organisational success.
• Leading tours to prospective students and their families around the site, communicating with joy to provide a welcoming and inclusive atmosphere. • Logged maintenance issues, chased rent arrears, and managed complaint escalation using internal CRM systems. • Handled high-pressure situations calmly, balancing empathy with accurate problem resolution.
• Delivered digital onboarding and live support sessions to new users, helping increase platform adoption and confidence. • Created engaging social media content and outreach messages tailored to student needs and study periods. • Organised technical workshops and responded to real-time queries, improving peer engagement and communication accuracy.
• Delivered safe crowd management and access control at large-scale events, maintaining professionalism under pressure. • Designed and managed event car parking of every scale and complexity giving a positive experience to visitors. • Achieved CSAS accreditation by the National Police Chiefs Council (NPCC) demonstrating understanding of public safety and legal responsibilities.
• Managed stock processing, packaging, and dispatch under tight time constraints during peak season. • I adapted quickly to team structures, maintaining productivity with minimal supervision whilst further developing my communication, organisation and interpersonal skills. • Strengthened atention to detail, quality control, and operational discipline in a fast-moving environment.
• Delivered front-of-house service at major UK venues, including Arsenal Emirates, Wembley, and The Oval. • Worked across multiple hospitality roles (cashier, server, kitchen porter), adapting quickly to new teams efficiently and effectively. • Maintained service standards during high-profile/high-volume events, supporting smooth customer experiences.
• Completed a structured 10-week placement covering capital markets, compliance, and market risk. • Conducted research on banking sector trends, focusing on regulatory risks in the EU banking system. • compiled a detailed report and presented findings to senior staff and fielded follow-up questions in a formal panel style session.
Ibrahim has worked as a Kortext Student Ambassador for the past year. As part of his role he has created student focused content, held his own sessions to help students, and promoted Kortext at student events. As a student ambassador he is reliable and very capable at independent work.