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Open to Permanent
Open to Permanent

Ziyi Tang

Retail / Social Media Marketing / Freelance Video Editing
About

Bilingual sales professional fluent in Chinese and English with a dynamic and outgoing personality. Highly experienced in fostering strong client relationships and understanding their needs. Passionate about working collaboratively within a team to achieve ambitious goals. Adept at meeting and exceeding sales targets while ensuring client satisfaction. Ready to bring dedication and expertise to a thriving sales environment.

Previous Brands
London Diamond Bourse
London Transport Museum
Farm Girl
Work Experience
Evaluation Designer
Jun ‘24 - Now
London Transport Museum

Designed and implemented tailored evaluation methods for youth programs, ensuring the effectiveness and impact of the museum's educational initiatives. Collaborated closely with the education team to align evaluation strategies with the museum’s goals and objectives, particularly focusing on engagement and learning outcomes for young people. Utilized a variety of qualitative and quantitative research techniques to capture a comprehensive view of program success and challenges.

Social Media Consultant
Feb ‘24 - Jun ‘24
London Diamond Bourse

Social media marketing: Planned, created, and published social media content; independently managed multiple social media platforms using excellent project management skills, increased online engagement and brand visibility, attracting a larger customer base. Inventory management: Managed company accounts on well-known luxury goods trading websites, including content editing and handling customer inquiries, improved inventory accuracy and responsiveness to customer needs, enhancing overall customer satisfaction and sales.

Retail Experience
Retail Category
Luxury
High street
Premium
High-end luxury
Other
Work Environment
Boutique
Department store
Travel retail
Flagship store
Pop-Up
Shopping centre
Outlet
Other
High street store
Product Category
Womenswear
Accessories
Leather goods
Watches & Jewelry
Beauty & Fragrances
Responsibilities
Aftercare
Storytelling
CRM
Greeting
Client Help
Complaint handling
Styling
Product demos
Client Advising
Upselling
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Cash register
Product setup
Product labelling
Stock control
Stockroom management
Inventory control
Order preparation
Store Maintenance
Delivery processing
Open/closing store
Health & safety
Languages
English - Work Proficiency
Chinese - Native
Education & Training
University of Southampton
‘22 - ‘23
MAGlobalLiteraryIndustriesManagement