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Audrey Verschaere

Global Retail Operations and Omnichannel Director (Louis Vuitton, Galeries Lafayette, Hermès, Decathlon)
About

Extensive knowledge in Retail and Consulting. Strong experience in international environment on transversal projects. Collaborative mindset to drive the teams towards a unique objective => results oriented. Value the teams through best practices and workshops to build action plans. Agility and capacity to adapt to all contexts. 360° visibility on retail topics focused on client experience. Ex International athlete in the French table tennis team for 10 years.

Previous Brands
Louis Vuitton
BearingPoint
Decathlon France
Arthur Andersen Business Consulting
Work Experience
Global Retail Operations Director
Jan ‘20 - Jul ‘24
Louis Vuitton

Elevation of the client experience and simplification of operations both on the floor, in the back of house and on omnichannel projects. Launch of initiatives in central and worldwide roll out in around 500 stores : - Define, implement and monitor clear strategy to support the stores around operations - Revamp the high end experience in store - Traceability and operational excellence thanks to RFID and NFC technologies Global Retail support manager In charge of Client experience worldwide through mystery shopping waves, nudges, voice of employees. Leading the retail part on omnichannel projects, onboarding all zones on the strategy of the Maison.

EMEA Manager Retail Project
Jul ‘11 - Jan ‘20
Louis Vuitton

Coordination of the new omnichannel strategy based on the new POS in 36 countries. 1. Presentation of the project to the codir in region 2. Coordination of the localization of the project in each country (fit/gap analysis, translations, ...) 3. Animation of the project team in the country (users tests, communication and training) 4. Reporting to zone and central teams Actin WW - Business process owner of the major project to replace the POS solution in store Cross functional management of retail, supply chain, finance, IS, digital and client service Budget management Acting as Worldwide teams on several projects for stores, repairs, personalization, inventory, gift certificate. Roll out of the new clienteling tool in store. Pilot region on the new catalogue to present the offer and stock availability during the client experience.

Manager Retail
Jan ‘06 - Jun ‘11
BearingPoint

Various missions for Hermès, Galeries Lafayette, Gérard Darel, BHV, Van Cleef & Arpels, Monoprix...) - Store handbook definition : review returns and after sales policy - Optimization of the project portfolio for a departement store : study with all the projects managers of their return on investment (qualitative and quantitative), presentation to the CODIR for arbitration - Scoping of a project to define the new supply chain strategy - Review of all the goods flows for all the stores of the flagship - In charge of the commercial and supply chain domains for the implementation of the new ERP (M3) : Management of 3 consultants and 2 juniors (from the client), design of the new processes for commercial and logistics departement, change management, organization of testing campaigns and trainings, follow up of the project after go live.

Manager
Jan ‘03 - Dec ‘06
Decathlon France

- Responsable des rayons sports de raquette et golf - Gestion du compte d'exploitation : gestion des stocks, des frais de personnels, frais de surface - Management / gestion des ressources humaines (réunions collectives, entretiens individuels, évaluations, recrutement, paye, gestion des plannings) - Définition de la politique commerciale du rayon (étude de la zone de chalandise, historique) - Formation d'une équipe de vente de 4 à 8 personnes

Consultant
Jan ‘01 - Jun ‘03
Arthur Andersen Business Consulting

Change management for the implementation of information system for an insurance company (AXA) Audit of the current system in the concessions (Volkswagen)

Languages
English - Fluent
French - Native
Recommendations
Lupker
Senior colleague - Global retail excellence Director, Louis Vuitton
Jan 2020 - Jul 2024

Audrey is a real expert in retail operations and knows when to dig deeper in topics for better understanding while also keeping context and high level priorities. She managed well to onboard her own team members as well as transversal teams to make her projects move forward.

Kaczmarek
Senior colleague - Global retail opérations director - Bottega Veneta, Louis Vuitton
Jan 2020 - Jul 2024

I have been working with Audrey for many years, as we started in the company almost at the same time. Audrey has deeply transformed the operations at Louis Vuitton, elevating the knowledge and the performance globally. She created a real worldwide community and projected the global level to new heights. Her strategic vision and her deep and transversal knowledge of retail was a real compass for all her counterparts. Moreover, her integrity and work ethics are exceptional.

Education & Training
ESCP Business School
‘97 - ‘01
ESCP
Paris, France