Jayanna Tillin
I am an experienced retail professional with a strong background in beauty and FMCG, excelling in customer service, sales, cash handling, and stock control. Adaptable and reliable, I thrive in fast-paced environments and consistently support team performance while maintaining high store standards.
Managing a busy cosmetics counter within a fast-paced beauty retail environment. Delivering exceptional customer service and personalised product advice. Driving sales through strong product knowledge, upselling, and promotional activity. Accountable for key KPIs including ATV (Average Transaction Value), UPT (Units Per Transaction), and overall sales targets. Consistently analysing performance and adapting approach to meet and exceed targets. Building strong customer relationships to encourage repeat business and brand loyalty. Managing stock levels, visual merchandising, and maintaining a premium counter presentation. Leading by example on the shop floor and supporting team performance where required. Representing the brand professionally and maintaining high standards.
Delivering high-quality customer service in a sales-driven retail environment. Selling storage solutions and tailoring recommendations to customer needs. Handling face-to-face and telephone enquiries. Maintaining store standards and unit maintenance. Assisting with stock control, merchandise ordering, and deliveries. Ensuring compliance with GDPR, health & safety policies. Recognised for strong performance and fast-tracked towards Store Manager training.
Promoted from Retail Assistant to Duty Manager within 3 months. Responsible for opening and closing the store. Cashing up and handling large sums of money accurately. Supervising staff and supporting team performance during shifts. Managing customer queries and resolving complaints. Organising the home delivery department for efficient daily operations. Trusted to run the store independently when required.
Provided friendly, efficient service at tills. Supported customers on the shop floor. Replenished stock and maintained visual standards. Assisted with home delivery preparation.
Operating tills and handling cash accurately. Cash counting and end-of-day procedures. Maintaining tidy and well-presented shop floor. Providing approachable and helpful customer service.
Managing customer orders, payments, and deadlines. Delivering a personalised customer experience. Handling sales, pricing, and business finances. Promoting products via social media. Building repeat custom through quality and reliability.