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Rajnandini Dravidam

Business Development Sales Executive
About

With a solid background spanning from Primark to Zara-Inditex, I excel in delivering top-notch customer service and staying ahead of fashion trends. My leadership in commercial sales and knack for enhancing the shopping experience make me thrive in dynamic retail settings. Fluent in English with extensive expertise in client advising, transactions, and stock management across premium womenswear and accessories.

Previous Brands
Accenture Solutions Pvt. Ltd.
Cognizant Technology Solutions
Dell Technologies
Primark
Sykes Enterprises
Tootbus
Zara-Inditex
Work Experience
Commercial Sales Assistant
Oct ‘23 - Mar ‘24
Zara-Inditex

• Ensured the floor layout followed the company guidelines and a high level of customer satisfaction was ofered in-store. • Managed the in-store internal commercial standards are meet the brand image. • Analysed daily, weekly, and monthly commercial reports and money mapping in making product layout decisions. • Monitored the layout and the availability of the product in the store. • Kept up to date on the latest fashion trends and provided insights and feedback on competitor's activity. • Worked alongside the operations manager to ensure that best practices are in place at all times. • Worked alongside senior management to support the training and development of the commercial team.

Sales Executive
Feb ‘23 - Sep ‘23
Tootbus

• Demonstrated strong negotiation and sales skills to independently close deals and achieve sales targets. • Fostered positive customer relationships through efective communication, addressing queries, and ensuring smooth interactions. • Successfully expanded the customer base by identifying needs and ofering appropriate products. • Maintained a high level of customer service through exceptional follow-up after sales. • Utilized excellent communication and time management skills to exceed sales goals.

Retail Assistant
Sep ‘22 - Jan ‘23
Primark

• Delivered exceptional customer service, reflecting the brand values and adapting communication to individual customer needs. • Handled financial transactions and provided support in returns and exchanges. • Developed teamwork skills to maintain a strong bond between the brand and customers.

Senior Process Executive
Aug ‘21 - Aug ‘22
Cognizant Technology Solutions

• Efectively communicated product/service information and troubleshooting issues, ensuring customer satisfaction. • Demonstrated proficiency in handling multiple tasks, meeting daily KPIs, and scaling up process knowledge. • Ensured high accuracy in processing transactions and adhering to client agreements.

Technical Support Executive
Jan ‘21 - Jun ‘21
Dell Technologies

• Provided technical support to customers, resolving hardware and software issues promptly. • Efectively communicated with clients, understood reports and analytics, and scheduled equipment activities. • Demonstrated exceptional service orientation, documented customer interactions, and directed questions to appropriate departments.

Process Executive
Jun ‘20 - Jan ‘21
Sykes Enterprises

• Supported team in achieving SLA and TAT for various processes, including Correspondence, Payments, PIA, and Write of. • Delivered quality metrics and complied with industry regulations and data compliance requirements. • Operated proficiently on multiple systems platforms, ensuring eficient process handling.

Business Process Associate
Apr ‘18 - Jan ‘20
Accenture Solutions Pvt. Ltd.

• Reviewed and interpreted large amounts of information, organizing it into concise formats. • Managed content on the Facebook platform, adhering to specific guidelines for ad approval. • Monitored and reviewed ads for compliance with advertising guidelines and achieved targets in given TAT. • Identified trends to enhance advertiser satisfaction and contributed to process improvement initiatives.

Retail Experience
Retail Category
Premium
Work Environment
Department store
Product Category
Womenswear
Accessories
Watches & Jewelry
Beauty & Fragrances
Footwear
Leather goods
Responsibilities
Greeting
CRM
Client Help
Complaint handling
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Delivery processing
Order preparation
Store Maintenance
Stock control
Stockroom management
Open/closing store
Health & safety
Inventory control
Recommendations
Manikanth Srivatsav
Senior colleague - Senior Process Associate, Accenture Solutions Pvt. Ltd.
Apr 2018 - Jan 2020

It was delightful working with her in the past. She is ambitious and passionate about the job/task always.

Languages
English - Fluent
Education & Training
University of Westminster
‘22 - ‘23
Masters
International Business Management
Osmania University
‘15 - ‘18
Bachelor of Science
Biotechnology