An International MBA candidate at Emlyon business school pursuing Business Consulting and Product & Project management (minor). I have 6 years of diverse experience in Amazon, culminating as a Senior Training Specialist and an Internal Training Consultant. Expert in Training delivery, facilitation, coaching and mentoring. I specialize in delivering Process and conceptual content as well as Soft-Skills, Communication, Leadership Skills, Customer Experience and Customer Management. I have also learnt and mastered AWS Concepts and Services, Incident and Escalation Management, CRM, Last Mile Delivery, Seller/Vendor Management and then designed and delivered training program and training sessions in a multi-functional and international environment. I am a versatile resource and seek to continuously learn and up-skill myself to make me an effective & efficient member as well as leader of the team when required.
Designed and validated new system of processes for improved business development and market penetration for Vinci's sustainable cooling and energy solutions as part of my MBA's consultancy project. • Market Research & Analysis: Conducted comprehensive market and benchmarking analysis, identified optimal geographic regions and industries, and designed a business process for creating tailored solutions and pitch for targeted industries and clients. • Business Development: Designed new screening and business development system of processes for Vinci’s sustainable energy and cooling solutions for improved sales cycle time, lead generation and conversion rate. Field-tested the system and developed 550+ strong prospects, of which converted 60+ to strong leads for a potential overall project value of €150+ million.
- Analyzed the overall business strategy, its marketing & branding efforts, and its financial and operational performance. Also conducted a market analysis, identifying new emerging trends. - Designed and developed a recommendation based on analysis to develop a new product line to capture one of the identified new market trend in the offline immersion tourism. - Prepared and delivered proposal to Accor senior leadership with a detailed project proposal, timelines, budgeting, HR strategy, along with market analysis, benchmarking, roll out & marketing strategy, and a detailed risk management strategy.
- Conducted Market analysis, developed product strategy, and a detailed product launch roadmap toward a subscription model for Euronews’ Health news vertical. - Designed and delivered a complete project proposal to Euronews senior leadership.
Awards earned in the role: Business Enabler Award(2022). Led design and implementation of training needs analysis, localized learning strategies, leadership development programs, onboarding, targeted upskilling, and change management initiatives 4,200+ employees across Europe Middle East & Africa (EMEA), North America(NA), and Asia Pacific (APac) regions. • Managed a team of 7 L&D specialists and oversaw their L&D delivery. Partnered with senior leaders, HRBPs, and internal SME teams, and organized training logistics, budgets, and events to deliver holistic technical training initiatives. • Managed end-to-end delivery, budgets, timelines, and processes for a portfolio of 6 global learning programs. Designed technical training and skill assessments for competency development and career development. • Implemented Lean Six Sigma and data-driven improvements to achieve business goals and learner engagement. Surpassed training evaluation benchmarks by 21%, saved $800K+, and earned the ‘Business Enabler Award’. • Optimized learning solutions by integrating AI-powered adaptive coaching and gamification, improving technical skills and soft skills with job relevancy and long-term retention, increasing in learner feedback scores by 14.6%. • Conducted Learning Needs Analysis and Training Gaps Analysis and Initiated a portfolio of L&D based process improvement and L&D projects, managed their implementation end-to-end and delivered improved process and operational efficiencies with cumulative estimated cost savings of $800K+/month.
Awards earned in the role: Star Performer Award (2021). Designed and executed innovative technical training solutions for AWS employees and customers situated globally, focusing on improved customer-centric service delivery, operational efficiency, and performance for the NA & EMEA region. • Internal training consultation: Conducted training needs assessments and designed technical training programs for a global audience of 1600+ employees, to support AWS services and initiatives launches across the EMEA and APAC region. • Enhanced customer expansion through training: Expanded AWS’s customer training services, designed tailored technical training programs for specific medium to enterprise-level clients, facilitating enhanced customer value realisation through deeper integration within AWS’ services, and drive increased retention and business growth, increasing CLTV by ~ $12 Million. • Cloud Computing Certifications: Developed scalable training solutions for AWS’s Training and Certification vertical, ensuring compliance with AWS technical certification standards and Industry benchmarks with enhanced process standardisation, certification training delivery. • Training Project Management: Managed L&D projects, coordinated training logistics, collaborated with instructional designers, account managers, engineers and business leaders to develop effective content and delivery methods for training medium and enterprise level AWS customers. • Training Evaluation: Administered training evaluation, impact assessment and relevant data analysis, developed detailed reports on training effectiveness, learner engagement & feedback, enabling data-driven decision making and fostering continuous improvement culture.
Awards earned in the role: Business Enabler Award(2020), Top 100 Club Award(2018). Crafted and Implemented training programs for Amazon's e-commerce vertical, supporting 6 marketplaces across the NA, EMEA and APAC regions and its supporting global operations. Administered LMS and related activities, liaised with key training stakeholders, oversaw L&D's logistical activities and supported HR with policy development and HRIS implementation. • Global Training Delivery: Led the design and delivery of international scale, e-learning and blended learning programs and initiatives, facilitated process, soft skills, communication and leadership training for 750+ employees and business leaders (both internal and external vendor sites) situated across North America, Europe, Africa, Asia and Australia, with 99.21% training evaluation scores. • Onboarding Program Redesign: Revamped the onboarding program for global CS business leaders and its user interface, created customisable pathways, and integrated it with talent development program, increasing learning engagement by 32% post onboarding. • L&D Vendor Management: Contributed to the audit of outsourced vendor sites’ L&D performance and conducted supportive interventions. Initiated and led the project integrating internal sites and outsourced vendor sites' LMS data for global overview and data reporting. • HR Collaboration and Strategic Alignment: Contributed to the creation of HR policies related to employee recruitment, onboarding and development initiatives that improved employee retention by 28% in the leadership pathways programs. L&D Activities & LMS management: Administered the Cornerstone LMS and led the change management project for the LMS transition process.
Partnered with the Operations and L&D team as a Subject Matter Expert, coached and mentored new-hires and floor associates on advanced customer issue resolution. Mentored 58 new hires, resulting in 93.1% exceeding their performance goals. Served as the liaison with back-end and technical teams to raise trouble tickets necessary to ensure smooth delivery of resolution within prescribed SLAs.
I handled customer queries and concerns, focusing on delivering best possible customer experience through Voice and Non-voice contact mediums for three different marketplaces (USA, UK & India) for multiple services such as retail, last mile logistics, advanced buyer support, speciality services and more.