I am a dedicated professional with extensive experience in customer service, administration, and relationship management. As a native French speaker fluent in English, I excel at fostering exceptional client relationships and delivering personalised solutions, aligning seamlessly with the standards of the luxury retail industry. My experience in real estate, interpretation, and client-facing roles demonstrates my adaptability, attention to detail, and commitment to providing a premium customer experience, making me a valuable asset in high-end retail environments.
Doorfeed Transaction Manager As a Manager at DoorFeed, my responsibilities include: • Utilizing DoorFeed's artificial intelligence to contact estate agents from a predefined list. • Coordinating and arranging viewers' schedules with estate agents for property visits. • Assisting with viewers' invoices and financial matters. • Managing viewers across multiple cities in France, adapting to a fast-paced and dynamic environment. • Achieving targeted numbers of viewings and market appraisals each week. • Employing analytical skills and artificial intelligence to explain DoorFeed's ofers to estate agents efectively. • Maintaining exceptional levels of customer service throughout the entire process. • Handling the necessary documents required for the sale once an ofer is accepted by the seller. • Cultivating and nurturing strong relationships with estate agents. • Ensuring accurate typing and data entry about each property, meticulously recorded within the DoorFeed system. • Collaborating with the team to propose ideas for enhancing the DoorFeed application to facilitate more viewings.
Representative • I display leadership within my team by providing support and encouragement to my colleagues. • Foster a culture of continuous improvement, implementing best practices and optimizing operational eficiency. • Excellent project management skills, with the ability to plan, execute, and monitor projects.
• Experience in using a CRM database, diligently updating records in accordance with established processes. • Proficient in using SaaS systems. • Efectively handle purchase orders, phone calls, and emails, catering to the needs of brand partners and clients. • Deliver exceptional customer service over the phone, addressing a wide range of inquiries and resolving complaints. • Process payments and refunds in collaboration with the finance team. • Proactively reach out to clients and brand partners to address insuficient inventory issues. • Monitor shipments to clients and brand partners, ensuring a consistently high level of customer care. • Handle ad-hoc tasks with a focus on meeting timelines and deadlines. • Facilitate communication by forwarding requests, following up on unresolved customer inquiries, and liaising with the logistics team when necessary. • Play a key role in organizing meetings via Zoom between prominent French brand partners and executives/CEOs in the United States, serving as the interpreter during these sessions. • Provide valuable assistance in coordinating a corporate event at a castle in Toulouse for brand partners, including registration and after-party support. • Collaborate with colleagues in inspecting every bedroom at the castle, ensuring everything is in order. • Visit the event venue to verify that the conference room is ready for use. • Act as the main point of contact for assisting another corporate event in Barcelona. • Engage in weekly team meetings with the Event, Marketing, and Sales departments to address brand partners' queries and concerns.
• Excelled in conducting customer service surveys for a famous company called Gallup. • Administered surveys by asking questions using verbatim to script in an unbiased manner and accurately recorded responses. Always maintained a professional demeanor with the customer.
• I monitored and ensured clients who went to a Fiat automotive dealer had received exceptional customer service by using the probing technique to generate further explanation and opinion from clients. • Inputting call information into our CRM database, consistently achieving a weekly rate of 95% data entry compliance.
Voice-Over • Audio book ACX. • Dubbing. • Corporate Voice-over work.
Volunteer • Recognized and comprehend the needs and concerns of a diverse range of vulnerable clients and ensuring the service is accessible to all. • I ofered emotional, practical and advocacy support to help clients during the process of leaving the perpetrator. • I have signposted clients to emergency refuges agencies for safety. • Complied with all Victim Support's policies and procedures particularly in relation to confidentiality and health and safety. • I have completed R.I.C (Risk Identification Check List). Ensure individual needs are correctly assessed, identified, and responded to. • Recorded safety planning actions that respond to the
Recommendation for Olivia Baiden I had the pleasure of working with Olivia on [specific project or task, if applicable], and I was thoroughly impressed by her professionalism, dedication, and attention to detail. Olivia consistently demonstrated exceptional organizational skills and a proactive attitude that ensured every aspect of the work was handled efficiently and with care. Her ability to communicate clearly and effectively made collaboration seamless, and her problem-solving skills stood out in handling challenges with creativity and confidence. Olivia’s work ethic and positive demeanor set her apart, making her an invaluable asset to any team or organization. I wholeheartedly recommend Olivia for any professional endeavor, as I am confident she will exceed expectations and bring tremendous value to whatever role she takes on.