I have hands-on retail experience as a Team Lead at Anthropologie and Brand Specialist at Victoria’s Secret PINK, excelling in sales, customer service, staff training, and visual merchandising. I thrive in fast-paced environments and am passionate about delivering exceptional shop floor experiences and driving results.
Provide direct assistance to the CEO, completing daily admin tasks, appointment setting, managing calendar, client account management, marketing tasks such as pitch decks and email banners
Support and assist in the training and development of all new and existing associates. Manage the shop floor to achieve a high level of service. CEM customer experience management ensuring the team delivers a high level of service and exhibit ab excellent floor presence. Knowledge and experience of KPIs, including both daily summary reports and hourly figure reads. Merchandising skills.
Supporting and training associates on all H&S initiatives including training, loss prevention and risk assessments. Actively participating and leading stock activities. Cash handling activities. Visual Merchandising. Opening and closing the store.
Acting as a university and course representative for events such as Open Days and student inductions, admin responsibilities, interacting with prospective students and their families
Taking on visual merchandising responsibilities, engaging in sales and product promotion, organising and accounting for stock, bra fitting
Conducting qualitative research, leading focus groups, thematic analyses, writing up reports, presenting findings to an audience
Participated in physical, and mental research and completed questionnaires.
Sophie has been an excellent addition to my team. Always hard working and willing to go the extra mile to gain more experience and pick up additional work opportunities.