With a proven track record as a Sales Assistant at Rodney Wayne Shampoo N Things, I excel in upselling and customer engagement. Adapt in stock management and cash handling, I'm adaptable to dynamic retail environments, ensuring exceptional service and efficient task execution.
• Nominated Officer for the Financial Crime team. This involves handling any SAR escalations and reporting to the NCA on behalf of all business units within Close Brothers. • Reporting on a range of Proceed of Crime Act (POCA) investigations for motor finance, invoice finance and various other typologies that are raised amongst Close Brothers products. • Conducting risk assessments for low, medium and high-risk customers and ensuring customers are recorded in the correct risk category for EDD purposes. • Providing opinions to all business units when adverse media matches are raised on customers. This involves high level assessment to be maintained and success in conducting a well written rationale for the business units. • Training junior financial crime analysts on PEP/RCA, adverse media and sanctions alerts. Creating templates to send out to the team to ensure the expected quality is met for auditing purposes. • Conducting risk assessments on adverse media, PEPs, RCAs, high risk jurisdictions and various other factors that pose financial and reputational risk to the bank. • Subject Matter Expert for the daily World Check alert monitoring within the Financial Crime Team. This involves managing the migration of business units from Finscan to World Check, resolving all new business and ongoing screening alerts and recording the daily MI reports to present to the MLRO. This migration is ongoing and has involved assisting with training and various MI reporting to present to stakeholders. The task involves crucial time management as the SLAs outlined in this project are part of the financial crime regulatory requirements. • Assisting the MLRO with FCA regulatory reporting such as Rep-Crim. • Working on various analytical tasks on behalf of the MLRO and providing feedback and risk assessments based on my findings. • Daily review of prospective deals and advising the business whether the deal is within risk appetite to proceed. • Collating evidence on true matches and liaising with stakeholders on recommendations for proposals and existing customers. In some instances, this will involve directing the stakeholders to obtain further information from the client so CBL can make an informed decision. • Horizon scanning on regulatory updates, consultations, and amendments.
• Testing new alert rules created by the Nationwide Building Society Financial Crime Analytics team. Identifying trends to feedback to NBS regarding each rule. • Regularly liaising with other SMEs to provide feedback to the client, this has been a crucial point as the working environment is agile with testing new rules and processes on behalf of Nationwide. • Providing support to analysts within my team, assisting them with detecting typologies and analysing alerts, providing advice to analysts on their decision for whether to report or close a case. • Strong analytical skills applied during the transaction monitoring process, the alert types in this role include high cash flow, rapid movement of funds, child exploitation, layering, tax evasion, credit card fraud and various other typologies. • Reporting customer accounts and processing DAMLs and exits. • Proven to have excellent narrative writing skills in both Suspicious Activity Reports and Suspicious Transaction Reports, providing intelligence to the National Crime Agency through various money laundering cases. • 100% average pass rate on disclosed and non-report cases to NCA. • Previous fraud investigation has been beneficial during this role to escalate potential vulnerable customers, including scam victims and account takeovers. • Meeting strict deadlines set by the client to achieve required productivity. The daily target set by Nationwide is 100% productivity per day, this will consist of a mixture of alert closures, case reports, CDD reviews and customer contact. • Completing customer contact if suspected money laundering was identified in the customer's account and assessing the customers response. This includes email and phone conversations with the client to determine whether we will close the case, report or exit the customer.
• Reviewing fraud and AML escalations and making an informed decision on whether they need to be closed or reported to the National Crime Agency. • Working in a fast-paced environment adhering to daily targets with reporting cases to the NCA whilst also maintaining attention to detail. • Review of historic cases and providing feedback to learning and development. Providing feedback and assistance in areas that need process documents and further training within the team. • Working in the CDD team specifically reviewing high risk incoming payments. This entailed working on a very busy queue of alerts, transaction monitoring, requesting CDD from the customer and reporting customer's where necessary. • Reviewing customer documents and ensuring accounts were AML compliant.
• Success conducting a high volume of fraud investigations relating to Westpac victims of card fraud, online fraud, crypto scams, investment scams and romance scams. • Investigation and analysis of Westpac customers who have been flagged for conducting in fraudulent behaviour eg. Money mules. Interviewing these customers, obtaining relevant evidence, and making a risk-based decision on whether to retain or exit these clients. • Supplying evidence and reports to the police in relation to fraud cases with a loss of $20k and above. • Strong analytical skills applied during investigations to determine the cause of compromise to the customer and/or Westpac systems. • Developing solutions to mitigate the risk involved with our customers and preventing monetary loss to the bank. • Received various 'Legend Awards' from Westpac staff and customers to recognise successful cases I had worked on. This resulted in creating a Fraud training video in May 2022 based on one of my cases for staff to complete during compliance modules. • Ability to write high level reports on proposed changes to our systems to further protect our customers. These reports were regularly sent out to Financial Crime to keep the team up to date with fraud trends and strategies to prevent fraud. • Investigating AML/CFT cases and reporting these to the Financial Intelligence Unit. Submitting a high volume of cases each week to the FIU and always adhering to regulated deadlines from the Reserve Bank of New Zealand. • Proven to have excellent narrative writing skills in both Suspicious Activity Reports and Suspicious Transaction Reports. • Managing the fraud investigations inbox, assigning cases, and assessing workflow for the team. Responding to police requests and providing ongoing support to various departments within the bank to assist with potential fraud concerns. • Managing the SAR (Suspicious Activity Report) inbox. Assigning out cases that come through via email to our team members, assessing the concerns and establishing whether they are categorised in medium or high-risk status. Monitoring the emails regularly to ensure any urgent concerns are reported to the Financial Intelligence Unit within regulated time frame. • Taking over key responsibilities for the Merchant Fraud Analytics specialist in their absence. This entailed monitoring merchant fraud alerts and accounts through daily risk based analysis whilst also keeping up to date with my own workload. • Success in always meeting strict deadlines to ensure that Westpac has met regulations with the RBNZ (Reserve Bank of New Zealand) to remain AML complaint.
• Strong attention to detail in reviewing transaction alerts to monitor money laundering and various financial crime typologies eg. Cash activity, layering, integration, tax evasion, worker exploitation, child exploitation and fraud. • Reviewing daily alerts generated on PEPs (Politically Exposed Persons). Cross checking details against our customer information to ensure all accounts are in the appropriate risk category. Completing a high volume of these alerts each week whilst also maintaining attention to detail and possessing a very high standard of work. • Escalating alerts when necessary if a match is identified with one of our customers. • Reviewing on boarding documents and accounts for new high-risk customers. Requesting further documentation for our customers from various departments across all business units. • Proven success in completing a high volume of CFT (Counter Finance Terrorism) alerts. Ensuring all customer details are checked against the watchperson checklist and any matches are escalated accordingly. • Managing the monthly ODD (ongoing due diligence) reporting. Analysing these alerts and escalating to the appropriate business units when necessary. • Leading successful training sessions on ODD, PEP, CFT and Transaction Alerts to new members of the team. • Cross skilled to also provide cover in the Merchant Fraud space. These tasks included monitoring alerts, conducting compliance checks for merchants, and checking sales activity is in line with the business model. • Responsible for sending out the work allocations for the AML team each week and monitoring workflow throughout the week in preparation for deadlines. • Primary point of contact for team members to help with workload or coaching on various alert types.
• Taking inbound calls regarding merchant services, products, and merchant sales enquiries. • Managing the merchant query inbox and completing case work for existing merchants regarding maintenance and various financial queries. • Proven success in completing pricing reviews for fixed rates and educating merchants on the interchange pricing structure. • Providing financial information to merchants regarding merchant facility products and fees. • Completing AML (Anti Money Laundering) checks and requesting further documentation from existing and prospective merchants. • Provided constant support to the merchant sales team by handing customer queries via phone and email during busy periods. • Creating procedure documents for the team and implementing these changes to develop processes for best customer outcome.
• Taking inbound calls for existing and new BNZ merchants every week. • Processing maintenance requests for existing merchant accounts. • Completing pricing reviews for existing merchants and completing documentation to send with the agreed offer. • Liaising with prospective merchants, advising on the application process, and creating sales leads. • Monitoring sales leads and following up with customers regarding new applications. • Managing voicemails and the merchant enquiry inbox. • Liaising with Paymark, terminal providers and other vendors regarding maintenance requests.
Recruitment) • Taking a high volume of inbound calls regarding passport queries, pending applications and Realme online queries. • Offering advice to customers, liaising with passport officers and investigations. • Processing applications, updating customer information, and upgrading applications. • Guiding customers through the application process and assisting with passport photo checks.
• Entering sales claims into the system from daily job dockets. • Updating sales claim spreadsheets, client and contractor lists ensuring they are kept up to date. • Carry out financial administrational month end tasks. • Keep accurate, timely, logical, and well organised records and documents as required. • Reconciling Sub Contractor Invoices with Job Activity.
• Processing Fibre applications. • Liaising with local network planners to get estimate quotes and designs for installations. • Recording all application and presales in the register. • Data entry work for the sales team for records on Fibre applications. • Responsible for administration work amongst the team.
• Working in an inbound call centre taking a high volume of calls every day. Handling various customer service duties including billing enquiries, plan upgrades and liaising with prospective new customers. • Providing advice to customers regarding plan changes and explaining charges on monthly invoices. • Applying credits to accounts and provisioning for upcoming maintenance requests on broadband and home phone services. • Troubleshooting and resolving customer's issues for voice and internet connection issues. • Carrying out isolation testing with customers over the phone to determine the point of compromise and fault on site. Once testing is complete then booking a technician to carry out an onsite visit if required. • Training new agents on technical support queries and helping them with their calls. • Submitting escalations eg. Customer complaints, online orders, and unresolved complex technical issues.
• Upselling on products and hair packages. • Opening and closing the salon. • Cashing up daily. • Stock take and managing the store.
To Whom It May Concern, I am pleased to recommend Maeve Gregg, who worked as a Senior Financial Crime Investigator at PwC. Maeve is a dedicated professional with an impressive track record in tackling complex financial crime issues, and it has been a privilege to work alongside her. In her role, Maeve has shown outstanding expertise in areas such as anti-money laundering (AML), fraud prevention, and regulatory compliance. Maeve is known for her collaborative spirit and her commitment to fostering a culture of integrity and accountability. As a Senior Financial Crime Investigator, she not only leads by example but also actively mentors her peers, sharing her insights and best practices to strengthen our team’s capabilities. I am confident that Maeve will continue to excel and make a meaningful impact in her career. I recommend her without reservation and am happy to provide further information if needed. Please feel free to reach out to me Sincerely, Marcus Adesugba