With proven retail prowess at H&M, I excel in customer engagement and uphold store standards. Skilled in product selection assistance and membership promotions, my adaptability enhances team success and operational efficiency. Fluent in English with basic Hindi and Nepali, adept across various retail environments including high street and luxury sectors.
Supervised across three London stores, leading diverse teams to exceed sales targets while delivering exceptional customer service through effective training and guidance. Held key holder responsibilities, including opening and closing procedures, shift management, and ensuring operational security. Developed and implemented upselling strategies to enhance customer engagement and drive revenue growth. Managed inventory processes by placing supply orders, approving deliveries, and conducting weekly stock counts to maintain optimal stock levels. Oversaw product displays and visual merchandising, ensuring compliance with brand standards to create a high-quality customer experience and foster loyalty.
• Facilitated customer interactions by assisting in product selection and providing detailed information regarding styles and sizes availability, ensuring a positive shopping experience. • Proactively engaged with customers to promote the H&M membership program, highlighting the benefits of the 10% off scheme and emphasising the advantages of becoming a member. • Maintained the visual appeal and organisation of the store layout and displays, adhering to H&M's brand standards to create an inviting shopping environment. • Collaborated with colleagues to optimise teamwork, contributing to a smooth shopping experience and efficient store operations.
• Assisting in marketing materials such as seasonal campaigns, photoshoots and films. • Collaborating with influencers and stylists to boost in brand visibility and engagement on social media platforms. • Working closely with the PR team to build relationships with buyers and enhancing online sales strategies. • Handling social media outlets such as Instagram and Tiktok by producing content engaging with followers, monitoring activities, and researching trends. • Consists of being a brand/sales representative during the pop-ups, where I connect with the customers to understand the brand further, resulting in making sales. • Developed and implemented an inventory control system that improved stock accuracy
• Coordinate a technical team of 8-10 team members regarding daily production practices, ensuring efficient day-to-day operations across several departments. • Achieved significant improvements in quality, productivity, cost-effectiveness, and delivery time-frames through strategic coordination and optimisation of team efforts. • Lead stock control measures, guaranteeing a consistent and efficient flow of inventory. Ensured that stock levels were meticulousl managed, packed, and ready for timely dispatch. • Played a pivotal role in onboarding new team members by designing and implementing a comprehensive training program, enabling a week time frame. • Conducted regular evaluations of employee performance, offering constructive feedback to align individual contributions with overarching goals and objectives. • Held the responsibility of secure key holder management, ensuring the safety and controlled access to premises during both opening and closing hours.
To Whom It May Concern, I am delighted to write this recommendation letter for Soniya Limbu, who has served as a Marketing Lead under my supervision. Soniya's contributions and dedication have significantly elevated our marketing efforts, making her an invaluable asset to our team. During her tenure, Soniya consistently demonstrated exceptional leadership qualities and a deep understanding of marketing principles. She has a keen eye for detail and an innate ability to devise innovative strategies that resonate with our target audience. Soniya played a pivotal role in conceptualizing and executing various marketing campaigns, each of which resulted in a substantial increase in brand visibility and customer engagement. Beyond her professional capabilities, Soniya's positive attitude, collaborative spirit, and willingness to go the extra mile make her a pleasure to work with. She thrives in fast-paced environments and demonstrates resilience and adaptability in the face of challenges. In conclusion, I wholeheartedly endorse Soniya Limbu for any leadership position in the field of marketing. Her passion for excellence, coupled with her proven track record of delivering results, makes her an ideal candidate to lead marketing initiatives. I have no doubt that she will continue to excel and make significant contributions wherever her career takes her. Should you require any further information, please do not hesitate to contact me. Sincerely, Yalei Elena Feng Director of YEF STUDIO