I excel in dynamic retail environments, managing inventory, driving sales strategies, and ensuring high customer satisfaction. My skills include effective communication, time management, and teamwork. I'm experienced in CRM, product demos, stock control, and online order fulfilment, especially within womenswear and luxury accessories.
Responsibilities: • Managed inventory and ensured stock accuracy. • Led sales initiatives and implemented strategies to increase revenue. • Resolved customer issues promptly and professionally [ • Assisted customers with product information and order processing • In addition to managing private events, I also oversaw company dinners and managed various events in my role as a Private Events Manager. This involved coordinating logistics, handling budgets, and ensuring the success of each event.
Responsibilities: • Managed high-volume inbound customer calls, averaging 50 calls per day. • Provided exemplary customer service by addressing inquiries, resolving issues, and offering solutions in a courteous and efficient manner. • Maintained a consistently high call resolution rate of 95%, exceeding departmental standards • Collaborated with team members to share best practices and assist with challenging customer cases. • Assisted in training new agents and contributed to the development of training materials. Skills Developed: • Effective communication and active listening • Problem-solving and conflict resolution • Proficiency in CRM software • Time management and multi-tasking in a fast-paced environment • Team collaboration and knowledge sharing . Attention to detail