Alex Ryan

Spearhead high-value client relations for a dedicated portfolio, delivering personalized, white-glove sales experiences that drive long-term client retention Drive strategic business development through proactive lead engagement, precision quote management, and the successful reactivation of dormant accounts Coordinate end-to-end event logistics for high-stakes trade shows and trunk shows, serving as a primary brand representative during domestic and international engagements Optimize client data integrity and sales pipeline transparency by implementing rigorous CRM maintenance and analysis workflows

Engaging with inbound leads across email, social, and phone, maintaining a high-responsiveness standard with sub-30-minute turnaround times. Conducting virtual and in-person consultations to guide prospective clients through high-end acquisitions and product selection. Managing end-to-end deal flow and client data within HubSpot CRM to ensure a personalized, concierge-level follow-up. Overseeing post-sale logistics by coordinating with fulfillment teams for custom orders, resizing, repairs, and secure shipments. Facilitating weekly live sales events and representing the brand at national pop-up shows to drive brand awareness and immediate conversions. Collaborating with marketing and sales leadership to refine outreach strategies and optimize the lead-to-close pipeline.

Designing spaces that empower workers and make the office feel like home Certified Office Ergonomics Evaluator through the Humanscale ergonomist program Collaborated with clients to understand their vision and requirements for commercial interior design projects Developed innovative design concepts that aligned with client's brand identity and business objectives Created detailed floor plans, elevations, and renderings using AutoCAD and other design software Selected appropriate materials, finishes, furniture, lighting fixtures, and accessories to create cohesive designs Managed project timelines, budgets, and resources to ensure successful completion of multiple simultaneous projects Provided guidance on building codes, regulations, accessibility standards, and sustainability practices in commercial spaces Implemented space planning strategies to optimize functionality while maintaining aesthetic appeal in commercial interiors Incorporated principles of ergonomics into the design process for improved user comfort and productivity in workspaces

Supporting small to medium businesses in the Los Angeles area by pairing them with Microsoft software and hardware solutions. Providing continued support post-purchase in the form of personalized training and direct support from a Microsoft account advisor. Responsible for maintaining strong client relationships within the Los Angeles area while delivering on sales goals and driving growth.

In 2018 I interviewed for and was accepted to an internal internship program at Microsoft headquarters in Redmond, Washington. I spent three months working directly with the Microsoft Stores team both online and in physical retail. Some of my projects included: Helping to design and implement site merchandising planograms and distributing them to retail locations around the US Assisting in the launch of a LovePop integration in stores, working closely with the fixtures team to help the collaboration drive traffic Creating internal documents for visual merchandising standards, photographing new fixtures and indexing them digitally for the team's reference Providing a perspective as a retail worker who spoke with customers daily, sharing insights and helping to center the customer experience in all of our work Helping to organize an internal company-wide Microsoft employee event with demos of Microsoft technology

While at Microsoft, I worked as an Inventory Control Specialist at one of Microsoft's retail locations. This role was focused on security, loss prevention, and operational excellence. My office was in the back of house where I accounted for everything that moved in and out of our stock room. My projects included: Shipping and receiving all inbound and outbound shipments Auditing inventory levels and investigating shrink Managing inventory software to ensure parity between BOH and FOH Ordering supplies and maintaining the BOH offices Processing Buy Online Pick Up In Store (BOPIS) orders Designing and implementing stockroom layouts and maintaining efficiency in high-volume seasons where inventory included thousands of high-value units.

While working at a full-line Coach store in New Jersey, I applied to and was selected for an internship with the Merchandising and Planning teams for the Summer of 2015. I worked at Coach's corporate office building in New York City on 34th St. As an intern I was responsible for assisting both the financial planning and the visual merchandising teams. Some of my projects included: Designing and implementing a celebrity integration on Coach.com by creating the product layout and curating pieces that fit the theme of the collection Compiling and delivering weekly financial reporting for Coach Outlet online. I also wrote about industry trends and supported the team by keeping an eye on fashion's ever evolving landscape Participating in collection previews for upcoming products, taking notes and helping to curate the online store layouts to highlight the new designs

I began my career at Coach working in one of five Men's Boutique stores in the US. While I was working at this unique location, I was responsible for selling bags, accessories, and select RTW pieces. Coach's rich history and craftsmanship impressed me as much as the company itself. Once the men's boutique stores closed, I moved to a full-line store where I was responsible for: Driving men's business and contributing to strong YoY growth with a focus on merchandising and brand awareness Curating and delivering fashion newsletters outlining industry trends in menswear Lifting the men's business in the store by 30% YoY within a few months of starting

I have been writing and producing music since 2006. I am a multi-instrumentalist with a love of vintage synthesizers and audio hardware. From 2016-2020 I was in a group called Slow Dance with my husband Jacob. We released several music videos and performed in Los Angeles regularly. All of our music, artwork and videos were self-produced and funded. I personally learned After Effects and Premiere in order to edit one of our music videos in 2020.