With extensive luxury retail experience, I thrive in fast-paced environments, offering personalised customer experiences. My roles at The Banjaran and Molton Brown enhanced my skills in client engagement and sales, driving success through strong brand presentation and meeting sales targets consistently.
• Supported an art company in selling pieces to international clients through online channels • Maintained an in-depth understanding of art pieces to provide tailored recommendations. • Cultivated relationships with international clients, contributing to repeat sales and referrals.
• Maintained high standards of service presentation, coordinating with the housekeeping and front-of-house teams to ensure suites and common areas reflected luxury brand aesthetics. • Assist customers effectively with packages and services, sparking interest and promoted premium offerings like luxury dinning, resulting in increased revenue. • Worked with online travel platforms to collect customer feedback and market insights, helping to improve promotional strategies.
• Strengthened communication and interpersonal skills through one-on-one client interactions and recommended tailored products from the store. • Thrived in a fast-paced, high-pressure sales environment and consistently met sales targets through proactive customer interactions. • Mastered the art of storytelling to convey the brand's heritage and unique qualities. • Maintained high visual presentation standards and inventory management to reflect the brand's luxury ethos.
• Provided expert guidance to clients for luxury automobiles, tailoring solutions to their needs and managing the full sales process. • Demonstrated strong negotiation skills leading to high-value car sales. • Demonstrated flexibility and a proactive approach to handling customer queries and needs. • Assisted in merchandising and showroom layout to align with the luxury brand's image.