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Sania Gohil

Sales Assistant
About

With proven expertise at Harrods, I excel in luxury customer service and have a keen eye for fashion trends. Skilled in transactions, stock management, and brand representation, my enthusiasm for fashion retail motivates me to deliver exceptional results consistently.

Previous Brands
Selfridges
Toblerone
Harrods
Matalan
North Beckton Primary school
Work Experience
Luxury Sales Assistant
Nov ‘22 - Jul ‘23
Harrods

Key responsibilities: • Provided an exceptional customer service experience by greeting, listening and assisting customers with their requirements. Ensured each customer received a luxury shopping experience while in store. • Demonstrated excellent knowledge on the product alongside the history of the brand • Displayed a passion for the fashion and luxury products • Maintained a up to date knowledge of relevant luxury fashion trends, products and brand developments

Sales Assistant
Jun ‘22 - Oct ‘22
Matalan

Whilst working at Matalan, I provided high quality customer service to all customers. I was fully till trained allowing me to assist product transactions including returns and click and collect. I learned the intricacies of the roles and made sure I gained full knowledge of each company's stock to ensure all customers queries were handled. I was able to prepare merchandise for display clean and restock the store, while cultivating customer service and salesmanship skills.

Marketing and sales Brand Ambassador
Feb ‘22 - May ‘22
Self employed

For a period of time I worked as a brand ambassador for Ballers Direct . We worked with many organisations such as Great Ormond Street Hospital and Hello Fresh. This allowed me to utilise my interpersonal skills to work with customers as well as other team member. I was able to positively represent the brands in order to attract customers and educated them with benefits offered by the service or product. I worked closely with the sales and marketing team to implement marketing strategies and campaigns. This boosted my confidence and allowed me to further improve my communication and presentation skills.

Retail Experience
Store Approvals
Selfridges
Selfridges (via Dweet)
Retail Category
High street
High-end luxury
Luxury
Work Environment
Boutique
Department store
High street store
Product Category
Menswear
Womenswear
Accessories
Responsibilities
Client Help
Greeting
Complaint handling
Client Advising
Transactions
Returns & Exchanges
Packaging
Inventory control
Stockroom management
Stock control
Store Maintenance
Delivery processing
Recommendations
Yusuf Ahmed
Worked together but different companies - Supervisor , Harrods
Nov 2022 - Jul 2023

Working with Sania was a pleasure. She is a very outgoing individual, always meeting targets and goes above and beyond for her role. She shows initiative and provides excellent customer service.

Languages
English - Fluent
Swahili - Fluent
Education & Training
Arden university
‘23 - ‘26
Degree
Psychology
Newham Sixth Form College
‘20 - ‘22
A level or equivalent in Business
Newham Sixth Form College
‘19 - ‘20
Level 2 Business Qualification
Business
Kingsford Community School
‘14 - ‘19
GCSE or equivalent English, Maths
English and Mathe