With proven expertise at Harrods, I excel in luxury customer service and have a keen eye for fashion trends. Skilled in transactions, stock management, and brand representation, my enthusiasm for fashion retail motivates me to deliver exceptional results consistently.
Key responsibilities: • Provided an exceptional customer service experience by greeting, listening and assisting customers with their requirements. Ensured each customer received a luxury shopping experience while in store. • Demonstrated excellent knowledge on the product alongside the history of the brand • Displayed a passion for the fashion and luxury products • Maintained a up to date knowledge of relevant luxury fashion trends, products and brand developments
Whilst working at Matalan, I provided high quality customer service to all customers. I was fully till trained allowing me to assist product transactions including returns and click and collect. I learned the intricacies of the roles and made sure I gained full knowledge of each company's stock to ensure all customers queries were handled. I was able to prepare merchandise for display clean and restock the store, while cultivating customer service and salesmanship skills.
For a period of time I worked as a brand ambassador for Ballers Direct . We worked with many organisations such as Great Ormond Street Hospital and Hello Fresh. This allowed me to utilise my interpersonal skills to work with customers as well as other team member. I was able to positively represent the brands in order to attract customers and educated them with benefits offered by the service or product. I worked closely with the sales and marketing team to implement marketing strategies and campaigns. This boosted my confidence and allowed me to further improve my communication and presentation skills.
Working with Sania was a pleasure. She is a very outgoing individual, always meeting targets and goes above and beyond for her role. She shows initiative and provides excellent customer service.