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Akshaykumar Dolar

Customer Care Executive
About

With over 5 years' retail experience, I've honed my customer service and sales skills at Brand Factory and Reliance Trends. Skilled in product display, upselling techniques, cash handling, and inventory management, I'm fluent in English, Gujarati, and Hindi. My adaptability makes me perfect for diverse retail settings.

Previous Brands
Brand Factory
RELIANCE TRENDS
Work Experience
Sales Assistant
Apr ‘21 - Nov ‘23
Brand Factory

• Managed and assisted customers in finding products, providing information, and ensuring a positive shopping experience. • Resolved customer queries and concerns promptly, maintaining a high level of customer satisfaction. • Contributed to the visual appeal of the store by ensuring proper product displays and arrangement. • Implemented merchandising strategies to enhance product visibility and promote sales. • Actively participated in sales initiatives and promotions to meet or exceed sales targets. • Suggested upselling and cross-selling techniques to boost average transaction value. • Managed cash transactions accurately, ensuring proper handling and adherence to financial protocols. • Responsible for the opening and closing of cash registers.

Customer Care Executive
Jul ‘18 - Jan ‘20
RELIANCE TRENDS

• Monitored inventory levels, conducted regular stock checks, and assisted in stock replenishment. • Collaborated with the team to ensure accurate record-keeping and participated in periodic inventory audits. • Interacted with customers to understand their preferences and assisted in product selection. • Provided product information, addressed inquiries, and ensured a positive shopping experience.

Languages
English
Gujarati
Hindi
Experienced Product Categories
Menswear
Womenswear
Accessories
Watches & Jewelry
Responsibilities
Client Help
Greeting
Complaint handling
Aftercare
Styling
Upselling
Cash register
Returns & Exchanges
Delivery processing
Inventory control
Product setup
Product labelling
Stockroom management