Duncan is available for work
Hi. I’m Duncan Buchanan-MacDonald, a multi-disciplinary, Scotland based designer and artist focussed on experience and product design.
To be discussed
Open to Full-time work
Head of Research & Design
Feb 2022 - Oct 2022
Responsible for a cross-functional R&D department covering User Research, Product Management, Service Design, Product Design and Visual Design. I represented R&D within Insights' senior leadership gro...
Principal Design Manager
Dec 2019 - Feb 2022
After initially joining Insights as a Change Consultant advising on a future Design function, I took on the Principal role and oversaw the establishment and development of Service Design, Product Desi...
Lead Service Design Consultant
Apr 2016 - Sep 2019
•Contributing to the establishment of habitual, research-led design practices which were adopted across NatWest/RBS.
•Training and coaching design managers and product managers in pr...
Lead UX Consultant
Aug 2015 - Apr 2016
•Leading UX design on Sky Mobile back ofice, developing omni-channel Sales and Customer Support solutions, including CRM, Case Management and dialer routing processes.
Head of UX
May 2014 - Jun 2015
Led UX at BPM / Case management startup Caseblocks.
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