Duncan Buchanan-MacDonald



Duncan Buchanan-MacDonald

Experience and Product Design

Current Location

Glasgow, UK

Duncan is available for work

Hi. I’m Duncan Buchanan-MacDonald, a multi-disciplinary, Scotland based designer and artist focussed on experience and product design.

  • Brands Duncan has worked with
    • Insights
    • NatWest International
    • Sky
    • Caseblocks
    • Skills Development Scotland
    • Glasgow Caledonian University
    • SLC
    • University of the West of Scotland
    • Make Studio
    • Design is Central
Work Preference
Location Preference

To be discussed

Work Pattern

Open to Full-time work

Employment Preference
  • Freelance Assignments
  • Permanent Positions
  • Hourly Consulting

Head of Research & Design


Feb 2022 - Oct 2022

Responsible for a cross-functional R&D department covering User Research, Product Management, Service Design, Product Design and Visual Design. I represented R&D within Insights' senior leadership gro...

Principal Design Manager


Dec 2019 - Feb 2022

After initially joining Insights as a Change Consultant advising on a future Design function, I took on the Principal role and oversaw the establishment and development of Service Design, Product Desi...

Lead Service Design Consultant

NatWest International

Apr 2016 - Sep 2019

Role Highlights
•Contributing to the establishment of habitual, research-led design practices which were adopted across NatWest/RBS.
•Training and coaching design managers and product managers in pr...

Lead UX Consultant


Aug 2015 - Apr 2016

Role Highlights
•Leading UX design on Sky Mobile back ofice, developing omni-channel Sales and Customer Support solutions, including CRM, Case Management and dialer routing processes.
•Introducing u...

Head of UX


May 2014 - Jun 2015

Led UX at BPM / Case management startup Caseblocks.

  • UX Research


  • Product Design


  • Experience Design


  • Design Strategy


  • Design Research


  • Management




Not specified.

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