Lucia Tseng
I bring strong luxury retail experience as a trusted key holder and sales specialist, excelling in clienteling, brand storytelling, and delivering premium customer service. Adaptable and quick to learn, I thrive in fast-paced environments and am skilled at building relationships to drive sales and customer loyalty.
• Maintained relationships with VIC and explored new potential clients through exclusive private events and personalized clienteling • Trusted key holder responsible for opening/closing the boutique, ensuring smooth daily operations • Managing administrative tasks and client enquiries, ensuring a high level of customer satisfaction • Delivered engaging brand storytelling, communicating the quality of materials, craftsmanship, and English heritage of the brand
• Supported multiple luxury fashion retail stores in Chelsea, London, enhancing brand image and communication. • Demonstrated quick adaptability and a fast learning curve in a dynamic retail environment.
• Served as a trusted key holder, responsible for opening and closing the store. • Delivered excellent customer service, achieving the highest sales per hour among team members consistently. • Fostered relationships with VIP clients through exclusive private events, enhancing luxury customer experience.
Designed test cases for on both mobile and webpage application. Executed 1000+ regression, UAT and exploratory test cases across multiple Android releases, mainly for Google Assistant features in Pixel current and upcoming devices with pre-release firmware such as System UI – launcher, notifications, settings, etc. Identified and documented 200+ software defects on bug tracking system, working closely with Google engineers to prioritize fixes and improve product quality. Led a vendor-side project to identify screen flicker examples for automation AI training. Streamlined vendor-side testing workflow, improving communication between engineers and testers while reducing issue turnaround time.
• Independently instructed classes of up to 15 students, fostering a supportive learning environment. • Organized engaging lesson activities to enhance student participation and understanding. • Communicated patiently with parents, providing updates on students' progress and individual needs. • Graded homework and quizzes, offering constructive feedback to support student improvement.
Independently instructed classes of up to 15 students and organized engaging lesson activities. Communicated patiently with parents to provide updates on students' progress and individual needs. Graded homework, and quizzes providing constructive feedback to support student improvement.
• Assisted doctors during examinations with a strong focus on detail and accuracy. • Managed clinic operations independently, serving as the first point of contact for patients. • Organized and maintained appointment schedules to ensure efficient clinic flow.
Demonstrated attention to detail while assisting doctors during examinations and managing schedule. Independently managed clinic operations, acting as the first contact window for patients.
Obtained the opportunity and accomplished my internship in Taipei Medical University Hospital for 432 hours.