I thrive in dynamic retail settings, applying strong customer service skills from flight crew and client relations roles. I'm skilled in product setup, cash handling, and inventory control, with experience in high street and travel retail, focusing on menswear, beauty, and accessories.
. collaborated in conducting pre-flight safety demonstration and emergency exit and providing information about emergency procedures, the location of emergency exits and how to use safety equipment's. . collaborated in the conducting of security checks to ensure passengers follow safety regulations regarding seatbelts, seat positions and electronic devises. . monitored the cabin for any signs of unruly behaviour or security threats, follow protocols for handling disruptive passengers and reports incident to the flight desk crew. . completed required paperwork and reports, including incidents reports, inventory checks and other documentation related to flight activities. . assisted passengers in finding seats, stowing luggage's and provide support to those with special needs.
. Adhered to company policies, industry regulations and handled sensitive information when dealing with clients. . Developed strategies to retain clients and build long term relationships for the growth of the company. . Gather clients feedback to identify area for improvement and enhance products, services or processes and then gets to communicate them to the relevant and appropriate teams. . I collaborated with internal teams and utilized clients' insights to enhance company strategies and get to align client's efforts with business goals. . Assisted new clients in the onboarding process, providing information's and supports to ensure a smooth transition and understanding of company policies.
Francis is smart, reliable and diligent.