I bring extensive luxury retail experience with brands like Burberry, Pomellato, and De Beers, excelling in clienteling, sales, and visual merchandising. Fluent in five languages, I adapt quickly, uphold high service standards, and thrive in dynamic environments to drive business success and customer satisfaction.
As a Brand Ambassador at Pomellato, I trained staff in selling ceremonies and storytelling, fostering a deep understanding of the brand culture. • Developed strong organizational, motivational, and leadership skills. • Measured success through people development and organisational results. • Valued professional relationships at all levels.
In my role as a Senior Brand Ambassador at The Debeers Group, I successfully met sales expectations, provided data for business planning, and maintained high standards of customer service. Additionally, I trained and coached the team to ensure adherence to brand guidelines. • Met company sales expectations through strategic planning • Provided crucial data for business forecasting • Trained and coached team members to uphold brand standards
Focusing on Customer Service & Clientelling Driving the Bussiness , with focus , and great Energy and Optimism
• Led and motivated teams to drive market growth and create a safe shopping environment • Implemented promotions and special offers to increase sales and customer traffic • Managed budgets, wrote monthly rotas, and provided mentoring to new employees
• Achieved sales plans exceeding targets for Flagship Store by maximising sales through effective customer relations and product knowledge. • Involved in recruitment, training, and development of the team, operations management, and implementing company KPIs. • Managed stock variation, implemented stock control procedures, and maintained optimum levels at all times.
Achieving and exceeding sales targets · delivering unparalleled customer service · building and maintaining client book · support and help the team · promoting the right image of the brand · CRM personal and team Client books development and maintenance · Developing and conducting trainings · Ensuring VM standards and visual excellence