Italian, Trilingual, Luxury Brand Ambassador for 25 years. Remote + international travel. Leader with effective communication skills and strong adaptability.
- Ambassador of the brand, managing directly the commercial strategy on B2B channel, pilot and control performance (sell in /sell out) - Conduct retail partners' buying sessions, animate wholesale networks (POS openings, closings, renovations, contracts renewals etc.) - Definition of action plan marketing & communication for the area and follow up. - Region of responsibility : south Europe, MEAI, LATAM, (with 1 person reporting directly, 4 agents ) 50% of the Total CA region EMEAR.
Directing all F&B outlet: 1 restaurant Michelin star 80/90 guest, 1 restaurant open 3 meal period, Room service, 2 bars, Wine cellar 150 labels, Spa gourmet by ESPA and Alain Ducasse, Organisation and follow up on Banqueting facility up to 250 guests 30 member of staffs
Budget, Forecast, Marketing strategies, Planning group from 12 to 150 covers, Training, Recruitment all position, 18 members of staff, Capacity of 150 covers, Av. Check 120/130 US$,
Guest and Revenue Forecast achieving number of covers and average spend Complaints Handling – Creation of Procedure, Policy and Sequence of service Achieved 3 Rosette AA – Wine Cellar control and training required Recruitment, Organisation, Training to achieve high standard of service