I am an experienced retail professional with a strong background in luxury brands like Balenciaga and Gucci. I excel in customer service, team leadership, and driving sales performance. My adaptability and operational management skills make me well-suited for dynamic retail environments.
-Leading a high performing customer facing and service orientated department. - Being accountable for ensuring that all customers serviced in the department are given the full Burberry Experience in line with brand strategies. In order to achieve this I need to ensure that ourteam are fully trained. -Driving department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc. -Developing relationships and communicate effectively with relevant merchants for the department. -Being considered a specialist of and an ambassador for the department’s product category. -Aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to our team. -Leverage Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop our team to achieve the highest quality of customer profile capture with every transaction. -Ensuring that employees have sound product knowledge and are aware of company policies and procedures. -Ensuring that the department has the right Specialists for product area(s) in order to be able to serve customers effectively. -Planing department in accordance with trading requirements, ensuring that customer traffic and demand can be met with the right employees at the right time. -Recruit, on-board, develop and retain talented employees within our department. Carry out monthly development plans and annual reviews for our team. Cascade company communications to all members of your department and lead by example when embracing brand messages. -Technical proficiency with SAP and MS applications. -Ability to demonstrate excellent leadership and people management skills. Proven ability to recruit, train, develop and assess talent. -Proven ability to increase sales and profitability. -Proven ability to drive and maintain exceptional customer service standards.
LRTW
-Assist Department Manager to drive department productivity (sales, conversion rates, UPT, AUR and customer data capture, etc.) -Active participation in staff training sessions -Act as a decision maker during the absence of Department Manager -Resolve difficult customer issues and coach staffs accordingly -Provide Department Manager with observational feedback regarding staff behavior -Developing sales staff in partnership with the line manager to leverage the customer profiles database and store reports to achieve the highest quality of client telling and customer profiles capture with every transaction -Liaising with the buying department in regard to maintaining stock levels and replenishment -Supervising two stock-takings a year -Report weekly feedback on sales and bestsellers
-Exceeded individual sales targets including customer capture, UPT, AUR and AVT -Achieved 1.6m sales figure out of total store sales of 24m in 2011/2012 (Total of 60 staffs) -Demonstrated product knowledge and proactively developed the sales by suggesting an appropriate range of options for the clients(Up-selling & Link-selling) -Bewaring of all services available and ensuring all service policies are followed to provide customers with a consistent and global experience -Ensuring a seamless execution of the shop floor experience (VM standards in line with brand strategies)
I would wholeheartedly work with Hyun again. She is an exceptional manager from whom I have gained invaluable knowledge. Her dedication and work ethic are truly impressive. She is reliable, passionate, accountable and highly commercially driven. I strongly recommend adding her to your team.
Hyun is a very reliable person and in the years working together her T&A was impeccable. She has a very business driven mindset, always looking for opportunities to increase turnover and at Burberry had a loyal client book. Before being promoted Floor Supervisor, she was part of the Client Advisor team and reached 1 million in turnover. She is a very straightforward person and understand the priorities set by the business. I am recommending Hyun wholeheartedly.
I would work with Hyun again.