With over 10 years’ experience in premium and luxury retail, I deliver exceptional customer service and drive sales across womenswear, menswear, and jewellery. I thrive in fast-paced environments, adapt quickly to diverse shop floors, and am passionate about exceeding targets and enhancing the customer journey.
Drive sales performance by developing and implementing effective sales strategies, setting targets, and monitoring team performance to ensure the achievement of monthly and quarterly goals. Recruit, train, and mentor a high-performing team of sales consultants, fostering a positive work environment and promoting a culture of excellence in customer service. Enhance the customer journey by ensuring that all team members deliver exceptional service, address customer inquiries, and resolve issues promptly and effectively. Oversee inventory management processes, including stock replenishment, visual merchandising, and loss prevention strategies, to maintain optimal stock levels and presentation standards. Collaborate with the marketing team to execute promotional campaigns and events, ensuring alignment with brand standards and maximising visibility within the concession. Prepare and present regular sales reports and performance analyses to senior management, providing insights and recommendations for continuous improvement in operations and sales strategies.
Collaborate with store management to promote the Swarovski brand and enhance styling availability. Stay informed on new season trends and communicate insights to the team. Provide feedback to management on strategies to improve customer experience and maximise sales. Adapt to the diverse needs of a varied customer base and understand cultural differences. Coach and train sales consultants in customer service and styling techniques. Participate in conference calls to align brand initiatives.
Demonstrated extensive product knowledge and delivered outstanding customer service. Acted as an ambassador for the Swarovski brand, ensuring a memorable customer experience. Assisted in stocktaking, deliveries, and maintaining boutique readiness. Achieved individual and store sales targets consistently.
Delivered exceptional customer service that exceeded expectations. Led campaign installations and updated promotional displays. Provided styling consultations and inspired the team to meet sales targets. Supported opening and closing procedures, delegating tasks to ensure high standards.
Provided information, resolved customer issues, processed orders, and handled complaints. Maintained customer databases and contributed to sales efforts.
Delivered customer service, promoted products, and assisted customers effectively.
Provided customer service and promoted products. Recognised as Best Employee for consecutive months.
Served customers and managed deli counter food preparation. Responsible for stocktaking and temperature checks.
As Precious’s direct manager at Swarovski, I had the pleasure of working closely with her during her time as our Head Stylist and Brand Ambassador. Precious brought a strong sense of style, professionalism, and dedication to her role, quickly becoming a standout member of our team. Her deep understanding of the brand, combined with a natural flair for styling and client engagement, made her an invaluable asset on the shop floor. She consistently delivered an exceptional client experience, blending product knowledge with an instinctive ability to tailor recommendations to each customer’s unique preferences. This resulted in not only strong sales performance but also high levels of client satisfaction and repeat business. Precious also played a key role in maintaining our visual merchandising standards, often taking the lead on styling displays to reflect seasonal trends while staying true to Swarovski’s elegant brand identity. Her attention to detail and creative approach elevated the store’s presentation and inspired the rest of the team. Equally important was her positive influence on team morale. Precious led by example, always showing up with a great attitude, a willingness to support others, and an ability to handle high-pressure situations with grace and calm. Precious was a true brand ambassador is passionate, reliable, and consistently professional. She would be an asset to any team, and I wholeheartedly recommend her.