I am an experienced retail professional with a strong focus on delivering exceptional customer service and driving sales. With a background in luxury retail, he excels at building relationships with customers, offering personalized shopping experiences, and exceeding sales targets. I am a collaborative team player with expertise in upselling, inventory management, and visual merchandising.
*Experienced in WomensWear, MensWear, Accessories, Footwear* • Leveraged product knowledge to guide customers in selections and upsell complementary items. • Initiated a welcoming environment through personalized guest greetings and interactions. • Conducted cashier duties, including processing transactions and refunds, with accuracy. • Addressed customer complaints and escalations to ensure satisfaction. • Provided exceptional customer service, built lasting relationships that resulted in a high client retention rate and increased sales.
• Delivered exceptional retail sales experiences for luxe clientele, representing brands such as Bogner, Canada Goose, and Fire & Ice. • Leveraged product knowledge to guide customers in selections and upsell complementary items. • Initiated a welcoming environment through personalized guest greetings and interactions. • Managed inventory requests and facilitated store transfers to maintain stock levels. • Conducted cashier duties, including processing transactions and refunds, with accuracy. • Trained new staff while supporting ongoing development of existing team members. • Addressed customer complaints and escalations to ensure satisfaction. • Implemented opening and closing procedures to streamline operations.
• Provided expert advice on delivery options, stamps, and timelines for services. • Ensured an inviting atmosphere for all customers. • Managed requests related to mail and parcel transfers efficiently. • Carried out mail sorting, distribution, and processing duties.
• Offered exceptional service by handling guest baggage and fulfilling concierge requests. • Ensured guest satisfaction through attentive care and hospitality.
• Specialised in high-end clientele, offering personalized financial advice. • Reviewed and provided insights on credit applications and real estate transactions. • Engaged with a diverse clientele, reinforcing relationships and training new advisors. • Acted as a manager-designate to resolve customer service issues.
• Tailored recommendations based on guest needs for both purchases and returns. • Maintained a seamless customer journey through accurate and timely service. • Collaborated with leadership to integrate guest feedback effectively. • Conducted training sessions for new hires.
Everyday we had the opportunity to work along side Zach, was a great day. He was positive and energetic all day, even in moments of possible negativity, Zach would stand tall ready and effectively resolve issues in a positive manner. Zach was always personable with co workers, always willing to help and go above and beyond what was asked of him. It was a true pleasure having Zach part of the team and will be greatly missed, but strongly encouraged to follow his dreams as he always gave us the same spirit.