Dweet
Dweet

Ana Lagura

Creative University Graduate with Excellent Interpersonal and Communication Skills and Efficient Work Ethic
About

I am a recent graduate looking for and listening to new perspectives, expanding my personal knowledge through professional development.

Previous Brands
The Awareness Centre
Pomvom
University of Westminster
itsu
Work Experience
Front-of-House/Training School Administrator
Sep ‘22 - Sep ‘23
The Awareness Centre

Seamlessly connecting clients and faculty in various departments, expanding my understanding of counselling and psychotherapy, assisting in the restructuring of appointment software within the organisation to optimise client/therapist experience

Student Correspondent
Sep ‘21 - Oct ‘22
University of Westminster

Enhanced my role as a leader and mentor in the university while advising over 130 incoming students, assisting in their integration to the institution, while strengthening the university community and systems of communication between students and faculty

Retail Assistant
Mar ‘22 - Sep ‘22
Pomvom

Explored my capacity for effective communication and interpersonal skills, developed short-lived but personal connections with customers to deliver an excellent visitor experience while consistently achieving the company's KPIs

Team Member
Apr ‘21 - Oct ‘21
itsu

Imparted new ideas for wider sales outreach and continually guaranteed superior customer service, promoting foot traffic and consequently exceeding sales targets, achieved independently and with staff support

Languages
English
Experienced Categories
High street
Premium
Other
Experienced Work Environments
Flagship store
High street store
Other
Experienced Product Categories
Accessories
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Product demos
Client Advising
Upselling
Returns & Exchanges
Packaging
Cash register
Transactions
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Education & Training
University of Westminster
‘20 - ‘23
Bachelor of Science Hons
Psychology and Counselling
QSI International School of Shenzhen
‘18 - ‘20
International Baccalaureate Diploma