Ana Lagura
I am a recent graduate looking for and listening to new perspectives, expanding my personal knowledge through professional development.
Seamlessly connecting clients and faculty in various departments, expanding my understanding of counselling and psychotherapy, assisting in the restructuring of appointment software within the organisation to optimise client/therapist experience
Explored my capacity for effective communication and interpersonal skills, developed short-lived but personal connections with customers to deliver an excellent visitor experience while consistently achieving the company's KPIs
Enhanced my role as a leader and mentor in the university while advising over 130 incoming students, assisting in their integration to the institution, while strengthening the university community and systems of communication between students and faculty
Imparted new ideas for wider sales outreach and continually guaranteed superior customer service, promoting foot traffic and consequently exceeding sales targets, achieved independently and with staff support