→ A senior leader focused on building high performing teams to deliver customer focused and technically sound solutions to drive profits and retain customers.
→ I have 15 years eCommerce product and project experience across both supplier and in house roles at some of the UK’s largest Omnichannel retailers.
→ An accomplished Product Director with a track record of driving optimal standards of delivery quality and efficiency via motivational leadership and continuous improvement whilst building rewarding and productive relationships with internal and external stakeholders.
→ I am a dedicated, adaptable and resilient leader with a proactive, analytical and results-driven approach. I am renowned for bridging the gap between business goals and technical practicalities to drive effective, pragmatic solutions to complex business challenges.
→ I bring a deep knowledge of the Omni-channel retail and ecommerce sectors with proven experience of solving problems across the eCommerce customer journey - from customer acquisition via digital marketing, to conversion and retention via merchandising, fulfilment, and post purchase customer service.
→ I have proven skills in product leadership, programme management, customer experience optimisation, team development, supplier management and change management.
To be discussed
Open to Full time or Part time work
eCommerce Director - Product, Projects & Optimisation
Apr 2020 - Now
• Scope included a General Merchandise Home Delivery platform and a Click & Collect Grocery platform including customer and colleague facing apps
• Defined the product and department strategy and asso...
eCommerce Programme Manager
Mar 2018 - Mar 2020
• Led a team of internal resources and multiple 3rd party suppliers to define and deliver a strategic product roadmap. Example projects include new payment methods and a personalisation system impleme...
Ecommerce Product Manager
Mar 2015 - Feb 2018
• Lead a team of internal business analysts and 3rd party system integrators, creative design agencies and product suppliers to design and deliver a full-scale greenfield eCommerce implementation
Digital Development Project Manager
Sep 2014 - Feb 2015
• Project manager for a portfolio of Omni-Channel development projects across the Halfords sites, apps, and core IT systems
• Key responsibilities included stakeholder management, identification and m...
Web Development Manager
Jul 2011 - Aug 2014
• Responsible for the full development lifecycle from business case and high-level scoping through to full design, final delivery, and benefits realisation
• Delivered multiple concurrent projects wit...
Digital Project Management
2005 to 2005
Bachelor of Commerce
2002 to 2004