Ledi Sheko
I bring extensive luxury retail experience from Burberry and Coccinelle, excelling in personalised customer service, sales, and stock management. Adaptable to dynamic shop floor environments, I am fluent in English and Italian and thrive in fast-paced, client-focused settings where exceeding sales targets is key.
Provided early education and tailored support for children with Special Educational Needs and Disabilities. Developed inclusive activities and communicated closely with parents and staff. Worked collaboratively with nursery staff promoting effective teamwork and a supportive environment.
Provide personalised client services and PA support in a high-end retail environment. Manage client communications including email correspondence, appointments, and special requests, ensuring discretion and professionalism. Support sales by guiding clients through the buying process to meet and exceed targets. Coordinate stock control, staff rotas, and assist with team training on customer service standards. Effectively manage and collaborate with colleagues to maintain a productive and positive working environment. Liaise with Head Office on marketing campaigns and business performance. Resolve complex client issues efficiently, maintaining brand reputation.
Led sales operations, maximizing profitability through cost and stock management. Managed staff scheduling, customer service, complaint handling, and financial tasks. Collaborated closely with colleagues and supervised junior staff to ensure effective teamwork.
Delivered age-appropriate learning activities following Early Years Foundation Stage framework. Supported staff teamwork and maintained strong parental communication.
Coordinated educational activities for vulnerable children affected by trafficking and economic hardship. Managed sensitive information and collaborated with NGOs and state agencies.