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Mark Parich

Luxury retail customer engagement manager/ advisor for 12 years. Looking for new opportunities in the luxury retail.
About

I have extensive luxury retail experience across top brands, specialising in sales, visual merchandising, and client relations. Adaptable and detail-oriented, I excel in fast-paced environments, consistently driving sales, supporting shop floor operations, and delivering exceptional customer service within boutique, department store, and flagship settings.

Previous Brands
Alexander McQueen, Neiman Marcus Concession shop
Backcountry
Sam Edelman
HERVE LEGER. Concession manger Bloomingdales
UNTUCKit
Prada
Gucci
Bellevue Terrace @ The Johnathon Town Club/ Beach Club
Work Experience
Concession shop assistant manager
Jan ‘24 - Jan ‘25
Alexander McQueen, Neiman Marcus Concession shop

Opening/ closing operations, scheduling, visual Merchandising, sales. Supervising a team of 3 on sales goals, client development/ relations, Clienteling/ appointment setting, product knowledge/ new collection arrivals, mentoring/ weekly communication meetings. Shipment processing/ receiving, daily cycle counts.

Assistant Manager/Visual Manager
May ‘23 - Jan ‘24
Backcountry

Executed and opened up the first west coast Backcountry flagship store at The Grove. Executing all store operations, policies, and procedures. Assists with all administrative and operational procedures. Manages a team of 60 Focus on increasing sales volume, and reinforcing excellent- client service standards. Providing leadership and team building with associates to maintain, sales, service, and profitability. Maintaining corporate visual Merchandising standards and training fellow teammates on those standards. Leading by example and building a strong sales foundation. Performing online orders, executing, packaging, and shipping out to clients using UPS Worldwide shipping. Weekly Cycle counts. Ratlinx, E-commerce system DCP: Daily communication planner

Assistant Customer Experience Sales Manager/ Visual merchandising manager
Nov ‘21 - May ‘23
Sam Edelman

Executing all store operations, policies, and procedures. Assists with all administrative and operational procedures. Manages a team of 3 Develop new clientele, In addition to maintaining existing clients. Focus on increasing sales volume, and reinforcing excellent- client service standards. Providing leadership and team building with associates to maintain, sales, service, and profitability. Maintaining corporate visual Merchandising standards and training fellow teammates on those standards. Leading by example and building a strong sales foundation. Performing online orders, executing, packaging, and shipping out to clients using UPS Worldwide shipping. Ratlinx, E-commerce system DCP: Daily communication planner

West coast Retail general manager
Oct ‘18 - Sep ‘20
HERVE LEGER. Concession manger Bloomingdales

Executing all store operations, policies, and procedures. Administrative and operational procedures. Back of house Inventory control/ daily cycle counts Manages a team of 4 Develop new clientele, In addition to maintaining existing clients. Focus on increasing sales volume, and reinforcing excellent- client service standards. Providing leadership and team building with associates to maintain, sales, service, and profitability. Maintaining corporate visual Merchandising standards and training fellow teammates on those standards. Leading by example and building a strong sales foundation Daily cycle counts

Assistant shop manager
Nov ‘17 - Nov ‘18
UNTUCKit

Executing all store operations, policies, and procedures. Assists with all administrative and operational procedures. Manages a team of 3 Develop new clientele, In addition to maintaining existing clients. Focus on increasing sales volume, and reinforcing excellent- client service standards. Providing leadership and team building with associates to maintain, sales, service, and profitability. Maintaining corporate visual Merchandising standards and training fellow teammates on those standards. Leading by example and building a strong sales foundation Weekly cycle counts

Independent contractor, Corporate visuals
Jun ‘12 - Jul ‘14
Prada

Corporate directive window Installation Mannequin styling Merchandising of all soft line areas

Independent contractor, corporate visuals
Mar ‘12 - Aug ‘15
Gucci

Corporate directive window installation

Shop Manager
Feb ‘07 - Jan ‘13
Bellevue Terrace @ The Johnathon Town Club/ Beach Club

Retail operations, Opening procedures, closing retail flash reports, Team onboarding, Inventory control processing, scheduling, Training, merchandise buyer. Sales, Customer engagement, Visual merchandising, Visual styling, Planning special events, weddings, and trunk shows. Leading a team of 2

Retail Experience
Retail Category
Luxury
High-end luxury
Work Environment
Boutique
Department store
Pop-Up
Flagship store
Product Category
Menswear
Womenswear
Accessories
Leather goods
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
References
Kevin Arreaga
Worked in the same company but different group - Stock manager , Sam Edelman
Nov 2021 - May 2023

Mark Parich served as an Assistant Customer Experience Sales Manager and Visual Merchandising Manager at Sam Edelman. Mark consistently demonstrated exceptional creativity and a modern design sensibility that enhanced our sales floor presentations. His eye for visual merchandising transformed our displays and created an engaging shopping environment for customers. Moreover, Mark has a remarkable ability to connect with customers, turning the sales experience into a fun and memorable one. His warm demeanor and enthusiastic approach made a notable impact on our clientele. He is also an excellent communicator and a collaborative team player, making him easy to work with. I have no doubt that Mark would be a tremendous asset to any team or business. Please don't hesitate to reach out if you need any further information about Mark. Best regards, Kevin Arreaga Stock Supervisor Sam Edelman Kevin.arreaga00@gmail.com

Languages
English - Native
Education & Training
Brooks College of Design & Merchandising
Unknown - ‘96
Visual design/ Visual merchandising
Associate of Arts